Project Manager Digital Technology

The Project Manager – Digital Technology at United Airlines Business Services Pvt. Ltd is responsible for acting as a liaison between India-based technology teams and global leadership, ensuring adherence to corporate standards and fostering a culture of excellence. The role involves managing executive-level engagements, developing scalable processes, and shaping the digital technology brand. Key responsibilities include overseeing internal communications, architecting leadership dashboards, representing the organisation at industry forums, and driving CSR programmes. Candidates must have a bachelor’s degree, over 10 years of project management or IT project experience, and at least 5 years in business operations or corporate communications within a global capability centre. Strong experience with Generative AI, event management, and corporate social media is essential. Legal authorisation to work in India and fluency in English are required. The Project Manager – Digital Technology at United Airlines Business Services Pvt. Ltd is a pivotal role responsible for bridging India’s technology teams with global leadership to optimise communication and minimise organisational barriers. This position ensures local operations align with global standards by developing scalable processes and KPIs, while shaping the IKC technology brand and elevating the India office as a global centre of excellence. The role oversees executive-level engagements, manages the regional digital presence, and drives technical employer branding. Candidates will architect leadership dashboards, represent the organisation at industry forums, and engineer CSR programmes to meet global ESG targets. The position requires hands-on expertise in AI-powered tools and strong communication skills to translate complex metrics into strategic value. Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

The Digital Technology (DT) Project Manager serves as a key liaison between India-based technology teams and global leadership, responsible for optimizing communication protocols and minimizing organizational barriers within the global delivery model. This position is accountable for ensuring that local operations adhere to global corporate standards by developing and implementing scalable processes and key performance indicators (KPIs). The role is tasked with shaping and maintaining the IKC technology brand through targeted internal and external engagement, elevating the India office as a recognized center of excellence for global talent. In addition, the DT Project Manager oversees executive-level engagements, such as site visits, vendor interactions, and strategic planning sessions, to advance organizational objectives. The position manages the regional digital presence and internal communications infrastructure to foster the IKC technology culture and alignment with global messaging.

• Architect high-fidelity leadership dashboards and quarterly business reviews that quantify IKC velocity, technical maturity, and ROI. You will translate complex engineering metrics into strategic value narratives for global leadership.
• Represent the organization at Tier-1 industry forums, academic institutions, and regulatory bodies. You will drive the technical employer brand, positioning IKC as a global center of excellence for high-end engineering and innovation.
• Engineer Corporate Social Responsibility (CSR) programs that leverage the organization's technical core (e.g., STEM initiatives, digital literacy) to meet global ESG (Environmental, Social, and Governance) targets with measurable local impact.
• Own the roadmap for the regional LinkedIn presence and internal knowledge-sharing platforms. Curate high-impact content that baselines our innovation index, technical breakthroughs, and cross-functional success stories.
• Design and facilitate large-scale town halls and collaborative frameworks. You will build a "One Team" culture that bridges the geographical gap through synchronized engagement strategies.
• Oversee the lifecycle of Business and Technical Upskilling programs. You will ensure the local talent pipeline is continuously aligned with global technology stacks, emerging AI/Cloud trends, and operational excellence standards.
• Act as the Control team for global executive missions, ensuring all site visits are strategically structured. You will maintain rigorous governance and brand compliance across all regional operations, ensuring parity with global standards.

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor’s degree
• 10+ years of Project Management/IT Project Management
• 5+ years of experience in business operations, finance, corporate communications, employer branding, or chief-of-staff roles within a Global Capability Center (IKC) or multinational corporate environment.
• Must be hands-on with Generative AI (GenAI) and Agentic AI, with demonstrated daily use of AI-powered tools to enhance productivity, automate workflows, and solve business problems.
• Exceptional written and verbal communication skills, with a proven ability to craft presentations for C-suite and senior global leadership.
• Demonstrated experience managing corporate social media accounts (specifically LinkedIn) with a track record of driving engagement.
• Strong event management background, capable of organizing large-scale corporate events and celebrations for hundreds of employees.
• Experience in designing or facilitating corporate training and onboarding programs.
• Highly organized, detail-oriented, and capable of managing multiple high-visibility projects simultaneously.
• Must be legally authorized to work in India for any employer without sponsorship.
• Must be fluent in English (written and spoken).

What will help you propel from the pack (Preferred Qualifications):

• Master’s degree
• Specific experience developing and tracking Corporate Social Responsibility (CSR) programs from the ground up.
• Familiarity with data analytics and visualization tools (e.g., PowerBI, Tableau) to build business office dashboards.
• Previous experience working in the aviation, travel, or hospitality industry.

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

The Digital Technology (DT) Project Manager serves as a key liaison between India-based technology teams and global leadership, responsible for optimizing communication protocols and minimizing organizational barriers within the global delivery model. This position is accountable for ensuring that local operations adhere to global corporate standards by developing and implementing scalable processes and key performance indicators (KPIs). The role is tasked with shaping and maintaining the IKC technology brand through targeted internal and external engagement, elevating the India office as a recognized center of excellence for global talent. In addition, the DT Project Manager oversees executive-level engagements, such as site visits, vendor interactions, and strategic planning sessions, to advance organizational objectives. The position manages the regional digital presence and internal communications infrastructure to foster the IKC technology culture and alignment with global messaging.

• Architect high-fidelity leadership dashboards and quarterly business reviews that quantify IKC velocity, technical maturity, and ROI. You will translate complex engineering metrics into strategic value narratives for global leadership.
• Represent the organization at Tier-1 industry forums, academic institutions, and regulatory bodies. You will drive the technical employer brand, positioning IKC as a global center of excellence for high-end engineering and innovation.
• Engineer Corporate Social Responsibility (CSR) programs that leverage the organization's technical core (e.g., STEM initiatives, digital literacy) to meet global ESG (Environmental, Social, and Governance) targets with measurable local impact.
• Own the roadmap for the regional LinkedIn presence and internal knowledge-sharing platforms. Curate high-impact content that baselines our innovation index, technical breakthroughs, and cross-functional success stories.
• Design and facilitate large-scale town halls and collaborative frameworks. You will build a "One Team" culture that bridges the geographical gap through synchronized engagement strategies.
• Oversee the lifecycle of Business and Technical Upskilling programs. You will ensure the local talent pipeline is continuously aligned with global technology stacks, emerging AI/Cloud trends, and operational excellence standards.
• Act as the Control team for global executive missions, ensuring all site visits are strategically structured. You will maintain rigorous governance and brand compliance across all regional operations, ensuring parity with global standards.

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

What’s needed to succeed (Minimum Qualifications):

• Bachelor’s degree
• 10+ years of Project Management/IT Project Management
• 5+ years of experience in business operations, finance, corporate communications, employer branding, or chief-of-staff roles within a Global Capability Center (IKC) or multinational corporate environment.
• Must be hands-on with Generative AI (GenAI) and Agentic AI, with demonstrated daily use of AI-powered tools to enhance productivity, automate workflows, and solve business problems.
• Exceptional written and verbal communication skills, with a proven ability to craft presentations for C-suite and senior global leadership.
• Demonstrated experience managing corporate social media accounts (specifically LinkedIn) with a track record of driving engagement.
• Strong event management background, capable of organizing large-scale corporate events and celebrations for hundreds of employees.
• Experience in designing or facilitating corporate training and onboarding programs.
• Highly organized, detail-oriented, and capable of managing multiple high-visibility projects simultaneously.
• Must be legally authorized to work in India for any employer without sponsorship.
• Must be fluent in English (written and spoken).

What will help you propel from the pack (Preferred Qualifications):

• Master’s degree
• Specific experience developing and tracking Corporate Social Responsibility (CSR) programs from the ground up.
• Familiarity with data analytics and visualization tools (e.g., PowerBI, Tableau) to build business office dashboards.
• Previous experience working in the aviation, travel, or hospitality industry.

Equal Opportunity Employer
The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo.

• All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using Responsibilities
• Responsible for optimising communication protocols and minimising organisational barriers within the global delivery model.
• Take ownership of ensuring local operations adhere to global corporate standards by developing and implementing scalable processes and KPIs.
• Play a key role in shaping and maintaining the IKC technology brand through targeted internal and external engagement.
• Lead efforts to oversee executive-level engagements, including site visits, vendor interactions, and strategic planning sessions.
• Deliver high-quality management of the regional digital presence and internal communications infrastructure.
• Architect high-fidelity leadership dashboards and quarterly business reviews to quantify IKC velocity, technical maturity, and ROI.
• Represent the organisation at Tier-1 industry forums, academic institutions, and regulatory bodies.
• Engineer Corporate Social Responsibility programmes that leverage the organisation’s technical core to meet global ESG targets.
• Own the roadmap for the regional LinkedIn presence and internal knowledge-sharing platforms.
• Oversee the lifecycle of Business and Technical Upskilling programmes, ensuring alignment with global technology stacks and operational excellence standards. Skills
• Demonstrated experience in project management or IT project management, with at least 10 years in the field.
• At least 5 years of experience in business operations, finance, corporate communications, employer branding, or chief-of-staff roles within a Global Capability Centre or multinational corporate environment.
• Hands-on experience with Generative AI and Agentic AI, and daily use of AI-powered tools to enhance productivity and solve business problems.
• Exceptional written and verbal communication skills, with the ability to craft presentations for C-suite and senior global leadership.
• Proven experience managing corporate social media accounts, particularly LinkedIn, and driving engagement.
• Strong event management background, including organising large-scale corporate events for hundreds of employees.
• Experience in designing or facilitating corporate training and onboarding programmes.
• Highly organised, detail-oriented, and capable of managing multiple high-visibility projects simultaneously.
• Fluency in English, both written and spoken.
• Preferred: Experience developing and tracking Corporate Social Responsibility programmes, familiarity with data analytics and visualisation tools such as PowerBI or Tableau, and previous work in the aviation, travel, or hospitality industry. Education
• A Bachelor’s degree is required.
• A Master’s degree is preferred.