DME Navigator - Rehab Services

Description

The
DME Navigator serves as a key resource for patients requiring durable
medical equipment (DME), prosthetic and orthotic services, and lymphedema
supplies within Rehabilitation Services. This position is responsible for
guiding patients through the care continuum by coordinating appointments,
obtaining insurance authorizations, verifying benefits, and ensuring timely
access to prescribed equipment and services.

Working
closely with patients, providers, therapists, and payors, the DME Navigator
supports both new and returning orthotic and prosthetic patients by
facilitating registration, scheduling, equipment coordination, and
authorization processes. The incumbent acts as a patient advocate, helping
individuals understand coverage requirements, estimated costs, and payor
guidelines while delivering exceptional customer service.

The
ideal candidate is detail-oriented, highly organized, and committed to
providing a seamless patient experience in a fast-paced healthcare environment.

Salary Range:
$31.88 - $45.66 per hour

Qualifications Required Qualifications

• Working knowledge of electronic medical record (EMR)
  systems; Epic experience preferred.

• Proficiency with Microsoft Office applications,
  including Word and Excel.

• Knowledge of rehabilitation services, including
  physical therapy, occupational therapy, prosthetic, orthotic, and durable
  medical equipment terminology.

• Familiarity with insurance authorization processes,
  payor requirements, medical billing practices, and coding systems
  including CPT, HCPCS, and ICD-10.

• Ability to interpret and understand medical
  documentation, patient intake forms, therapist instructions, and
  organizational policies.

• Strong organizational skills with the ability to
  prioritize competing demands and manage multiple tasks effectively.

• Demonstrated ability to work independently with minimal
  supervision while maintaining accuracy and attention to detail.

• Ability to remain productive and organized in a
  fast-paced environment with frequent interruptions and changing
  priorities.

• Excellent interpersonal, verbal, and written
  communication skills.

• Ability to provide exceptional customer service and
  effectively interact with patients, families, providers, and staff from
  diverse cultural and socioeconomic backgrounds.

• Strong problem-solving skills and the ability to
  exercise sound judgment in handling patient and operational issues.

Preferred Qualifications

• Previous experience in rehabilitation services, medical
  equipment coordination, prosthetics and orthotics, patient access, or
  healthcare navigation.

• Experience obtaining insurance authorizations and
  verifying benefits for medical equipment or rehabilitation services.

• Knowledge of UCLA Health systems, workflows, and
  patient care processes.

• Demonstrated commitment to teamwork, collaboration,
  continuous improvement, and maintaining a patient-centered approach to
  care.