Patient Authorization Representative

Description

As a Patient Authorization Representative, you will be responsible for:

• Pre-encountering and pre-registering patients as well as providing registration support to patients, clinic staff, and managers
• Verifying insurance and enter insurance benefits information into the Care Connect system prior to appointments
• Determining co-pays and deductibles; confirming and obtaining appropriate insurance authorization
• Informing patients of their financial responsibility
• Answering a busy phone system
• Delivering exceptional customer service to patients, faculty, staff, vendors, insurance company representatives, and registration representatives

Note: This posted position is 1 of 5 positions available for hire. All applicants will apply through this requisition and if selected will be hired into one of the available positions.

Salary range: $31.99 - $50.24/Hourly

Qualifications

We’re seeking a flexible, customer-focused, detail-oriented individual with:

• Minimum two years of experience working pharmaceutical/medical insurance verification and authorizations - REQUIRED
• Excellent communication, interpersonal, organizational, prioritizing and analytical skills
• Working knowledge of third-party payor verification terminology
• Background with relevant state and federal programs, including Medicare, Medi-Cal, and CCS programs
• Computer proficiency with Word, Excel, and Care Connect system
• Experience with medical office procedures, including scheduling appointments
• Knowledge and familiarity with the Department and Hospital computer systems, including pre-registration and insurance verification procedures in the appropriate computer system
• Ability to accept and carry out oral instructions accurately and work independently as well as a part of a team within a demanding environment
• Ability to prioritize work, handle multiple tasks to completion and make decisions on which course to follow for a particular situation
• Knowledge of medical terminology and the ability to distinguish different exams and medical diagnoses.
• Knowledge of UCLA registration procedures