Shop - Logistics Operations Seller Growth Manager - Japan

The Supply Chain and Logistics team builds the capabilities that support business growth and global operations. We provide business planning, operational insights, and logistics strategy support to help teams and partners operate efficiently across markets.

As the business scales globally, we take on complex, business-critical challenges across network design, operational efficiency, service quality, and the differing needs of each local market, work that strengthens partner experiences and supports sustainable growth.

You will help build scalable logistics capabilities that support Tik Tok Commerce across global markets.

This team is responsible for focusing on developing short term and long term cost targets and related indicators of each business to ensure a reasonable cost structure and accurate data in order to drive growth and improve the end customer experience.

Responsibilities:

• Partner with BP&O and the Logistics team to identify and segment medium-to-large sellers with strong BD potential, and develop tailored outreach strategies and engagement plans based on seller profiles;
• Collaborate with industry AMs to establish connections with key sellers, lead initial F2F business discussions, and continuously drive the BD process through online and offline engagement;
• Conduct on-site visits to sellers’ warehouses or third-party warehouses, identify and resolve communication and operational blockers, and provide on-site support during logistics service go-live to ensure a smooth transition;
• Consolidate seller needs and pain points identified throughout the BD process, and work closely with the Solutions team to develop scalable, industry-level logistics solutions;
• Provide timely support for sellers’ daily logistics-related inquiries and issues, ensuring a positive seller experience;
• Maintain strong relationships with key sellers through regular visits and ongoing engagement, strengthening seller satisfaction and long-term partnership.

Requirements:

Minimum Qualifications:

• Bachelor's degree or above, with a background in supply chain, logistics management, industrial engineering, or related fields;
• Experience in B2B sales or sales solutions within the logistics or supply chain industry;
• Business-level Japanese proficiency, with the ability to communicate and negotiate effectively in a cross-border business environment;
• Strong cross-functional communication and collaboration skills, solid project execution capabilities, results-oriented mindset.