About Us

Tik Tok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5001-10000 employees
Industry: Entertainment & Gaming, Social Media, Technology

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Responsibilities

About the Team:

Client Solutions Team at Tik Tok helps nurture accounts through high touch client service and education on Tik Tok solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

Responsibilities:

• Oversee the performance of the Key Account business largely within SEA
• Spot opportunities for clients within the book of business that line up with their business and marketing goals, as well as minimizing churn and other slowdowns
• Formulate strategic plans to onboard and educate clients through scaled initiatives and programs
• Aligning with Brand Partnerships teams on account plans and building actionable next steps for execution across the year
• Identifying business priorities based on market landscape, client mix, vertical, product adoption and revenue data alongside Brand Partnerships Leads and Client Solutions Country Leads

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• Set and drive the strategic direction of the Industry client solutions team; leveraging account and market-level insights to inform the strategy- Engaging and building relationships with senior clients- Establishing collaborative partnerships internally with cross-functional teams Qualifications

• Minimum Qualifications

• Experience in account management/client services roles in digital marketing, product, consulting, communications, or internet technology, with 5+ years of people management experience

• Solid understanding of media landscape, brand building and marketing as a whole for large, regional or global brands.

• Proven track record of building a profitable book of business

• Experience managing performance advertisers with a deep understanding of their challenges is a plus

• Strategic thinker with experience identifying and leading initiatives to drive business performance and operational efficiencies.

• Ability to gather, analyze and present data to identify insights around the state of the business and build actionable next steps to improve performance

• Solid knowledge & experience in tracking, attribution, and measurement logic; experience using some of the major tools like GA, MMPs, pixel implementation, Brand Lift Studies, and basic troubleshooting knowledge

• Preferred Qualifications

• Proactive, positive and exemplifies a growth mindset

• Comfortable with revenue bearing responsibilities and managing team targets

• E-commerce and Creative/Brand Strategy experience is a plus

• Highly organized, confident and self motivated individual that is equally comfortable supporting team members and communicating with senior stakeholders

• Excellent communicator and presenter, with good interpersonal skills

• Flexible team player who navigates a fast-paced and often ambiguous environment well

• Able to travel where required

Client-provided location(s): Singapore

Job ID: Tik Tok-7463047010938636552

Employment Type: OTHER

Posted: 2025-01-24T13:25:38
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Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA
• Life Insurance
• Fitness Subsidies
• Short-Term Disability
• Long-Term Disability
• On-Site Gym
• Mental Health Benefits
• Virtual Fitness Classes

Parental Benefits

• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Snacks
• Pet-friendly Office
• Happy Hours
• Some Meals Provided
• Company Outings
• On-Site Cafeteria
• Holiday Events

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Company Equity

Professional Development

• Promote From Within
• Access to Online Courses
• Leadership Training Program
• Associate or Rotational Training Program
• Mentor Program

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

Company Videos

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