Agency Solution Manager - Vietnam

Team Introduction
The Client Solutions Team at Tik Tok helps nurture accounts through high-touch client service and education on Tik Tok solutions, supporting brands in achieving their marketing and business objectives. Cross-functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market-level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

Responsibilities:

We’re looking for a strategic and hands-on Agency Solutions Manager to manage and grow a portfolio of agency-led accounts in Vietnam’s agency landscape. These clients sit in our agency business and your role will be to scale them toward mid-market or key account graduation, building sustainable pipelines and driving product adoption.

• 1. Account Management
• Build strong relationships with key stakeholders across agencies and clients
• Lead business reviews and planning sessions alongside Sales, with a consultative lens
• Manage and grow post-sale client relationships across Branding, Performance, and e-Commerce products by monitoring and analyzing ad campaigns, proactively identifying opportunities to improve results, and upselling through a strong understanding of performance metrics and platform mechanics.
• Drive educational enablement by building and delivering training programs for both internal teams and external partners to deepen product knowledge and campaign maturity.

Product & Solution Expertise:

• Educate partners on Tik Tok’s ad solutions and how they solve business goals
• Develop scaled consultation and analytical strategies to help clients and agencies improve campaign performance and maximize opportunities for their clients' advertising
• Drive adoption of key products and ad solutions through education, insights, and strategy.
• Develop playbooks, test-and-learn frameworks, and vertical case studies

Consultation & Insights:

• Translate campaign and market data into actionable insights
• Shape client and agency strategy based on learnings from scaled and focused accounts
• Share feedback to inform internal product and GTM development

Requirements:

• Minimum Qualifications
• 3+ years’ experience in client servicing, digital marketing, or media planning/buying
• Strong understanding of media KPIs across performance and brand campaigns
• Excellent communication skills and the ability to influence internal and external partners
• Strong commercial acumen, capable of strategically driving agency partners towards common goals
• Confident with campaign setup, optimization, and troubleshooting
• Highly organized, analytical, and a creative problem solver who thrives in fast-paced environments
• Proficiency in Excel, Power

Point or Keynote:

• Preferred Qualifications
• Experience working with or at media agencies with a focus on social, search, and/or programmatic
• Experience managing a high-volume portfolio of 50+ clients and 10 focus agencies, with the ability to strategically segment and allocate resources to maximize business impact
• Experience leveraging AI tools and platforms to enhance workflow efficiency, optimize processes, or streamline analysis.
• Experience building scalable programs or enablement initiatives aimed at driving education and product adoption
• Experience with both closed and open-loop e-Commerce
• Ability to simplify the complex and bring structure to ambiguous situations