Shop - Seller Growth & Logistics Solutions Manager – UK

About the Team:

The Supply Chain and Logistics team develops competitive logistics products and solutions that enable seller growth and improve the overall competitiveness of the UK e-commerce ecosystem.
We are looking for a Seller Growth & Logistics Solutions Manager to drive logistics adoption and seller growth through industry-specific logistics solutions, competitive commercial propositions and customised seller solutions.

Responsibilities:

Own seller growth strategy for UK logistics, identify addressable seller segments and develop initiatives to increase logistics adoption, penetration and volume;
Analyse seller performance, logistics behaviour and industry characteristics to identify key growth opportunities and barriers;
Design industry-specific logistics solutions based on seller characteristics including parcel profile, AOV, delivery requirements, logistics model, cost sensitivity and customer experience expectations;
Develop differentiated logistics propositions across key industries and seller segments rather than relying on a one-size-fits-all logistics solution;
Design B2C and B2B logistics solutions covering different seller fulfilment models and business scenarios;
Act as a key logistics solution interface for front-end industry and Account Management teams, understand business requirements and translate them into scalable or customised logistics solutions;
Own logistics solution design across the seller journey, including onboarding, pickup/drop-off, delivery, returns, exception handling and seller/customer experience;
Conduct customised seller rate-card and cost analysis, evaluate parcel density, volume, service requirements and carrier cost structures to design commercially viable logistics propositions;
Build cost models and business cases to evaluate the economics, competitiveness and scalability of customised seller solutions;
Work closely with Carrier Operations, Seller Operations, Product, Finance, Commercial and Account Management teams to launch and continuously optimise logistics solutions;
Monitor seller adoption, volume growth, logistics penetration, cost and experience performance, and continuously improve solutions based on business results;
Conduct market and competitor research to identify emerging logistics models, pricing strategies and industry opportunities in the UK market.

Requirements:

Minimum Qualifications:

Bachelor's degree or above;
5+ years of experience in e-commerce logistics, seller growth, logistics solutions, commercial strategy or logistics product operations;
Strong understanding of e-commerce seller operations and end-to-end parcel logistics;
Strong analytical capabilities, with experience in business case development, cost modelling or pricing analysis;
Ability to translate complex seller/business requirements into practical logistics solutions;
Excellent communication, business negotiation, cross-functional collaboration and project management skills;
Strong commercial mindset combined with operational understanding.

Preferred Qualifications:

Experience in seller growth or logistics solution design at a major e-commerce platform or logistics company;
Experience designing rate cards, customised pricing or commercial logistics solutions;
Strong understanding of UK parcel carrier cost structures and logistics economics;
Experience developing industry-specific solutions across different seller segments;
Understanding of both B2C and B2B logistics models in the UK market.