Shop - Data Analyst (Production & Quality Improvement)

Team Overview:

Tik Tok Shop's Supply Chain & Logistics' mission is to improve delivery experience while minimizing costs from Fulfillment by Tik Tok (FBT) via seamless integrated FBT product solution and operation.

Responsibilities:

• Build and optimize an hourly-level monitoring system for 3PL production performance, enabling real-time visibility of operational progress and rapid identification of risks and bottlenecks across FCs.
• Develop data-driven quality monitoring frameworks (e.g., Missing, Damage, Wrong orders), perform root cause analysis, and drive continuous improvement to enhance customer experience.
• Leverage historical data to identify network-level risks and develop readiness plans for peak seasons (e.g., BFCM), ensuring SLA achievement.
• Participate in SOP design for new processes and system launches, ensuring alignment with operational capabilities across FCs.
• Support the development of the Control Tower system by designing proactive alert mechanisms across capacity, quality, and SLA dimensions.
• Provide daily/weekly reporting and data insights for regional operations, including daily standups and exception reporting.

Requirements:

Minimum Qualifications:

• 3+ years of experience in warehouse operations or e-commerce fulfillment (3PL preferred)
• Bachelor’s degree or above
• Strong data analysis skills (SQL, Python), with experience in BI tools
• Familiar with WMS systems and warehouse workflows

Preferred Qualifications:

• Experience in e-commerce fulfillment or warehouse management
• Master’s degree