Product Support Engineer, Infotainment

What to Expect

At Tesla, our Service Engineering team is at the forefront of innovation, merging firmware/hardware design, diagnostics, and service excellence. We're on a mission to revolutionize vehicle diagnostics, ensuring unparalleled accuracy and efficiency. Our goal is to minimize the need for physical service interventions, enhancing the customer experience with our vehicles.

We're seeking a Product Support Engineer with a passion for automated diagnostics to focus on our vehicle infotainment system. In this role, you'll spearhead the development of cutting-edge diagnostic tools, playing a pivotal part in shaping our next-gen automated diagnostic systems. Key to this role is a focus on creating user-friendly and accurate diagnostic tools.

Join a team where innovation, a collaborative culture, and a drive for excellence are at the heart of what we do. At Tesla, you'll have the opportunity to work on groundbreaking projects, grow professionally, and be part of a dynamic team that's redefining the future of automotive technology.

What You’ll Do

• Develop and refine automated diagnostic processes and tools both on the vehicle and outside it
• Create and maintain robust regression/validation frameworks for our diagnostic platform
• Balance diagnostic simplicity with regulatory compliance, pioneering proactive diagnostic systems
• Work to improve the product to benefit function and serviceability
• Innovate in automating complex vehicle diagnostics, integrating custom solutions and platform enhancements
• Equip service technicians with advanced tools and data for efficient vehicle diagnosis
• Analyze extensive data sets for predictive trends and actionable insights

What You’ll Bring

• At least two years of experience in software engineering, with expertise in the following areas: Linux system and tool development, shell scripting, high-level programming languages (Python, Ruby, Java, Go, or similar)
• Exceptional communication skills, with the ability to articulate complex technical concepts across diverse audiences
• Profound understanding of diagnostic processes
• Creativity in solving unique technical challenges and proficiency in efficient coding practices
• Experience with over-the-air (OTA) software updates in vehicles or consumer electronics, vehicle infotainment UI development experience, and/or experience with vehicle communication protocols (CAN, LIN, etc.) are nice-to-haves