Staff Program Manager, Sales Motion & Operations

What to Expect

The Staff Program Manager, Sales Motion and Operations is responsible for Tesla’s end-to-end vehicle sales process across the Americas — including in-store sales strategy, pipeline management, demo drive growth and pre-owned sales enablement. You will define the process that takes a customer from interest to order, while improving order conversion, advisor productivity, and order experience across sales channels.

This role sits on the Americas Sales & Delivery Operations team alongside peers who own sales systems, communications tools, self-serve growth, and field support. You will be responsible for evolving operating standards, partnering with sales systems and IT to build the right tools, and working closely with Leadership & Development to develop sales training content.

What You’ll Do

• Own end-to-end sales motion strategy across lead capture, engagement, demo drives, follow-up, and order conversion — including operating standards and sales motion fundamentals needed for in-store operations
• Own the sales pipeline including stage definitions, contact cadence, conversion metrics, velocity metrics and health metrics that give leadership a clear view of funnel performance
• Lead pre-owned sales enablement including process, tool and ongoing support needed to sell on-site pre-owned inventory confidently
• Develop scalable sales pilot programs and assess performance ahead of broader implementation
• Integrate customer and advisor and customer feedback to improve processes, training, and IT roadmaps
• Gain alignment across Sales leadership, field operations, L&D, and IT; present data-backed recommendations and ongoing status updates to senior leadership

What You’ll Bring

• Bachelor’s degree in business, Operations, Engineering, Economics, or equivalent experience

• 7+ years in program management, sales operations, revenue operations, or a related field

• Experience owning end-to-end sales processes or go-to-market operations with in a high-growth or complex industry, ideally in high-volume retail, automotive, or complex B2C environments

• Experience with pipeline management, funnel diagnostics, and operational KPIs; advanced Excel required; SQL and BI tools preferred

• Experience using the latest AI tools to streamline workflows and support business decisions

• Ability to drive cross-functional change without direct authority across field ops, training, and technology partners; experience with change management and field adoption a plus