NOC Supervisor, Charging (Night Shift)

What to Expect
Tesla sets the bar for what a trustworthy & resilient charging network can be. The Charging Operations team ensures that Tesla continues to deliver the best possible charging customer experience through proactive engagement and growth of the global charging network.
The Network Operations Center Supervisor, Charging (Overnight shift), based at Gigafactory New York in Buffalo, NY, is responsible for overnight network management & optimization for real-time autonomous vehicle charging, the window when Robotaxi charging demand is highest. The role provides guidance & oversight for the 24/7 Charging Network Operations Center team and is responsible for driving the decisions that keep charging seamless for Robotaxis.

What You’ll Do

• Supervise the overnight team, driving a reliable, first-class customer experience through monitoring, issue management, and continuous problem solving while owning core KPIs and SLA compliance for the shift
• Direct real-time incident response, coordinate escalations, and provide leadership updates to the Charging NOC Lead and stakeholder teams
• Focus the overnight shift on autonomous vehicle charging performance, and push processes and tooling that improve monitoring efficiency, detection speed, and resolution
• Coordinate with internal partners, including Energy Service, Charging Asset Management, and Engineering, so overnight charging issues are owned through to resolution
• Guide the overnight team on diagnostics, escalation judgment, and adherence to standard

What You’ll Bring

• Able to work overnight, including weekends and holidays
• Previous experience in a lead role focused on customer service, fleet management, or 24/7 operations
• Experience building and supporting agentic solutions is a plus
• Clear communication, able to relay information to the Charging NOC Lead and internal partners in a timely manner
• Strong organizational skills, multi-tasking ability, and attention to detail, with an eye for efficiency and adherence to standards
• A focused approach to the work, with a flexible attitude toward critical tasks