Project Manager, Roadside

What to Expect

Tesla is seeking a dynamic problem solver to join our North America Roadside team. As Tesla continues to scale, the Project Manager will dive into critical challenges facing Roadside team to drive a seamless ownership experience for customers and improve operational processes. You will analyze data, identify the root cause behind customer contacts, and break down silos to partner closely with cross-functional teams across Tesla to drive the business forward.

This role be located at the office in Palo Alto, CA or Draper, UT.

What You’ll Do

• Develop new processes that streamline the ownership journey for customers and improve daily workflows for Roadside team members
• Implement feedback mechanisms to gather insights from customers and incorporate improvements into Tesla standards
• Shadow and build relationships with customer support agents to understand the business and challenges in their day-to-day work
• Analyze data to identify business trends and common pain points for customers
• Work closely with stakeholders across Tesla and jointly drive projects
• Analyze market trends, customer behaviors, and industry best practices to identify opportunities to take the business to the next level
• Present proposals to improve the business to senior leaders across Tesla and adjust strategy based on feedback

What You’ll Bring

• Analytical mindset and courage to question the status quo – ability to ask structured questions and quantify impact if you recognize an opportunity to improve
• Relentless drive for excellence that stands out among peers, regardless of background. First-principles thinking to find creative solutions to previously unsolvable problems
• Ability to influence and build relationships without authority, from front-line agents to executive leadership
• Low ego and hunger to learn, able to connect with anyone and roll up your sleeves to do whatever is needed to help the team
• Excellent verbal and written communication skills, capable of delivering professional presentations to senior-level managers, executive leadership and communicating with customers directly
• Bachelor's degree, or equivalent experience
• Proficient in Microsoft Office products, JIRA, Confluence or other project management platforms. Strong data analytic experience and a high level of proficiency in Excel