Service Advisor, Riga

What to Expect
At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing
their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission
to build a world of amazing abundance.
As an Associate Service Advisor, you will support customers from the moment they walk through our
door or schedule a service visit to returning their vehicle, managing communication across physical and
digital platforms. We’ve created one of the most innovative vehicles ever made, and you will help
ensure an equally innovative service experience.
To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a
passion for the brand and the ability to create exceptional customer experiences.
What You’ll Do
Communicate with customers as a Tesla ambassador through digital channels, and face-to-face to
provide scheduling/status updates
Maintain a tidy, representable customer facing area (customer lounge, service entrance), and organize the parking lot
Manage the service fleet, performing damage audits, flagging service requirements, and car cleaning
Develop understanding of Tesla’s products and service operations to perform basic, visual diagnostics and accurately record repair orders into systems
Partner closely with internal teams (e.g. technicians) to guarantee customers' cars are serviced efficiently and seamlessly
Perform additional responsibilities as assigned to meet business needs
What You’ll Bring
Relevant experience in a customer facing role delivering excellent service, preferably from a technical or automotive environment
Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detail
Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
Ability to excel in a team-based environment and achieve common goals
Excellent problem-solving skills, and strong ability to take initiative and be proactive
Digitally savvy – ability to adopt and adapt quickly to new technology and systems

Good knowledge of MS Office:

Able to communicate, read, and write effectively in the English and local language based on local market requirement
Must have and continue to maintain a valid driving license and safe driving record

Eligible to work in Latvia: