Software Engineer, Optimus Production & Service Diagnostics

What to Expect
Engineering is responsible for diagnostic software, procedures, and feedback systems that keep products running.We are hiring a Software Engineer who will own the front door to diagnostics. You have a strong software development skillset and the personality to treat every diagnostic escalation from production or service as your problem until it is understood, mitigated, and either fixed or cleanly handed to the right owner. You will not bounce tickets. You will triage, dig, fix when it is ours, and drive cross-team resolution when it is not.
Roughly half your time is expected to be deep product engineering on Optimus diagnostic software; the other half is high-signal operational ownership: unblocking the line, reducing repeat incidents, and converting chaos into durable product and process improvements.

What You’ll Do

• Serve as the primary engineering responder for Optimus-related diagnostic issues raised by manufacturing, production, and service
• Triage escalations quickly: isolate whether the issue is diagnostics, connectivity/auth, robot firmware, station tooling, procedure, or data, then drive to resolution
• Rapidly ship software fixes and tooling improvements
• When the root cause is outside diagnostic software, own coordination with firmware, networking, manufacturing software, or hardware partners until the line or service team is unblocked
• Build and improve diagnostic workflows, dashboards, and automation that prevent the same production/service failure modes from recurring
• Create runbooks, alert article feedback loops, and self-serve diagnostics so operators escalate less and resolve more
• Participate in on-call / escalation rotations for Optimus diagnostics and improve the quality of incident response over time
• Feed field and line learnings into the product roadmap: prioritize features that cut mean time to diagnose and recover
• Write production-quality full-stack code (React/TypeScript, Python/Go)

What You’ll Bring

• Bachelor's Degree in Computer Science, Electrical Engineering, or equivalent practical experience
• 3+ years of software engineering experience building production systems or operational tooling (or equivalent demonstrated ability)
• Strong software fundamentals: can design, implement, test, and ship features without hand-holding
• Proficiency in Python and/or Go, plus comfort with modern web front ends (React/TypeScript preferred)
• Willingness to be highly available for line-down / service-blocking situations and to work on-site as needed
• Demonstrated production support or incident-response excellence: you stay calm under pressure, communicate clearly, and drive issues to closure
• Systems debugging mindset across layers (client, network, auth, backend services, device/robot state)
• Customer obsession for internal users (technicians, line operators, manufacturing engineers): you measure success by unblocked work, not by whether a ticket was "not our component"
• Excellent interpersonal skills with production, service, and engineering stakeholders; able to translate between urgency on the floor and engineering depth
• Experience in manufacturing software, factory automation, vehicle service diagnostics, robotics, embedded systems, CAN/telemetry, or remote device management a nice to have