Account Manager at Sysco

JOB DESCRIPTIONCompensation

$55,700 - $104,600

Purpose

The Account Manager, Healthcare & Senior Living is responsible for promoting Sysco/Fresh Point's products and services, building relationships with new accounts, and managing existing customer relationships. This role focuses on helping customers succeed while achieving company sales and profit goals. The Account Manager provides day-to-day support to customers, manages order inquiries, ensures MDA (Master Distribution Agreement) compliance, identifies opportunities to increase share of wallet, and utilizes CRM tools for effective account management.

Responsibilities

• Sales Growth & Share of Wallet: Identify opportunities to increase share of wallet with existing customers through face-to-face meetings, market trend analysis, product recommendations, collaboration with specialists/brokers, and value-added service offerings. Provide product information, training, and answer customer questions regarding products, pricing, availability, and usage.
• Program Execution: Manage activities initiated by the Fresh Point CMU HOME team, including maintaining customer order guides, managing LTOs (Limited Time Offers), and addressing Red Alerts.
• CRM Utilization (Sysco 360): Utilize Sysco’s CRM tool (Sysco 360) for account management, opportunity tracking, task management, and maintaining key customer data (e.g., contact information, prospects, wins, promotions, future business reviews).

Skills

• Strong organizational and project management skills, with the ability to manage multiple customers simultaneously in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to sell, multitask, and effectively present information.
• Strong problem-solving and customer service skills.
• Excellent communication and interpersonal skills, with the ability to communicate effectively across departments.

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

2+ years of experience

Physical Demands

• Ability to travel by car.
• Ability to sit, stand, and walk for extended periods.
• Ability to use a computer and communicate effectively.

Travel Requirements

0-25%

_____________________________________________________________________________Rémunération

55 700 $ – 104 600 $

Objectif

Le Gestionnaire de comptes, Santé et Résidences pour aînés est responsable de promouvoir les produits et services de Sysco/Fresh Point, d’établir des relations avec de nouveaux comptes et de gérer les relations avec les clients existants. Ce rôle vise à aider les clients à réussir tout en atteignant les objectifs de ventes et de profit de l’entreprise. Le Gestionnaire de comptes offre un soutien quotidien aux clients, gère les demandes de commandes, assure la conformité aux MDA (ententes-cadres de distribution), identifie les occasions d’augmenter la part du portefeuille et utilise les outils CRM pour une gestion efficace des comptes.

Responsabilités

• Croissance des ventes et part du portefeuille :Identifier les occasions d’augmenter la part du portefeuille auprès des clients existants grâce à des rencontres en personne, à l’analyse des tendances du marché, à des recommandations de produits, à la collaboration avec des spécialistes/agents, et à des services à valeur ajoutée. Fournir des renseignements sur les produits, offrir de la formation et répondre aux questions des clients concernant les produits, les prix, la disponibilité et l’utilisation.
• Exécution des programmes : Gérer les activités initiées par l’équipe Fresh Point CMU HOME, y compris la mise à jour des guides de commande des clients, la gestion des LTO (offres à durée limitée) et la résolution des « Red Alerts ».
• Utilisation du CRM (Sysco 360) : Utiliser l’outil CRM de Sysco (Sysco 360) pour la gestion des comptes, le suivi des opportunités, la gestion des tâches et la mise à jour des renseignements essentiels sur les clients (p. ex. : coordonnées, prospects, gains, promotions, futures analyses d’affaires).

Compétences

• Excellentes compétences organisationnelles et en gestion de projets, avec la capacité de gérer plusieurs clients simultanément dans un environnement dynamique.
• Maîtrise de la suite Microsoft Office (Word, Excel, PowerPoint).
• Aptitude à vendre, à gérer plusieurs tâches à la fois et à présenter efficacement l’information.
• Solides compétences en résolution de problèmes et en service à la clientèle.
• Excellentes aptitudes en communication et en relations interpersonnelles, avec la capacité de communiquer efficacement avec différents services.

Études

Baccalauréat dans un domaine connexe ou 4 années d’expérience pertinente supplémentaires en remplacement du diplôme.

Expérience

2 années ou plus d’expérience.

Exigences physiques

• Capacité de voyager en voiture.
• Capacité de rester assis, debout ou de marcher pendant de longues périodes.
• Capacité d’utiliser un ordinateur et de communiquer efficacement.

Exigences liées aux déplacements

0 à 25 %

Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.

At Sysco, we aspire to create a global culture that is decidedly diverse, equitable, and inclusive – one where we foster belonging as we care for one another and connect the world through food and trusted partnerships. We are Better Together.

COMPANY OVERVIEW

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Our Purpose: Connecting the world to share food and care for one another

Our Mission: Delivering success for our customers through industry-leading people, products and solutions

Our Identity: Together we define our future of foodservice and supply chain

Here’s a sample of the many benefits Sysco colleagues enjoy:

Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts • Short-Term and Long-Term Disability • Life Insurance • Voluntary Optional Insurance • Parental Leave Plan • Company Pension Plan • Group RRSP & TFSA • Employee and Family Assistance • Stock Purchase Plan • Maple Virtual Care • Unlimited on-line learning • Sysco product discounts • Preferred vendor discounts • Associate Resource Groups

(benefits may vary based on location or bargaining unit)

ADDITIONAL INFORMATION

This Job Requisition was created with the help of AI. AI will not be used to make hiring decisions or who progresses in the Job Application process. If you have any questions, please reach out to our Talent and Acquisition Team.

This Job Requisition is for an existing vacancy.