Key Account Management Associate - Fulfillment Services (HN/HCM) - Shopee

We are looking for a motivated and customer-focused individual to support the growth of Shopee Fulfillment Services (FBS). This role will focus on both acquiring new sellers and managing existing sellers to drive adoption, improve seller experience, and support business growth.

This is a great opportunity for fresh graduates or early-career talents who are passionate about sales, operations, and working with sellers in a fast-paced e-commerce environment.

Responsibilities

1. New Shopee Seller Acquisition

• Proactively identify and engage potential sellers to introduce Shopee Fulfillment Services (FBS);
• Communicate the value proposition, key benefits, and operating process of FBS in a clear, persuasive, and consultative way;
• Handle seller questions and concerns to support successful sign-ups and conversion;
• Collaborate with internal teams to ensure a smooth and timely onboarding process for new sellers.

2. Existing Shopee Seller Management

• Build and maintain strong relationships with existing FBS sellers;
• Support sellers in understanding product updates, policies, and fulfillment processes;
• Address seller feedback, concerns, and operational issues in a timely and effective manner;
• Work closely with internal stakeholders to ensure smooth execution and service quality;
• Support sellers in planning and achieving monthly and yearly commercial targets;
• Maintain strong product and process knowledge to provide accurate consultation and guidance.

Requirements

• Fresh graduates or candidates with less than 1 year of experience in Key Account, Sales, Business Development, or related fields;
• Interest in e-commerce, logistics, or fulfillment;
• Proactive, resilient, curious, and eager to learn;
• Self-driven and result-oriented;
• Good communication and presentation skills, with the ability to lead discussions with sellers confidently;
• Strong planning, analytical, and execution skills;
• Logical thinking and strong problem-solving ability;
• Able to work with a wide range of businesses and stakeholders, both via phone and in person;
• A strong team player with a sales mindset and the ambition to consistently exceed KPIs.

Please note that only shortlisted candidates will be contacted for the next steps within three weeks.