Marketing Merchant Communications (Shopeefood)

Support communication and engagement with Shopee Food merchants across multiple channels. This role will be responsible for creating merchant-facing content, managing merchant communities and social media channels, supporting campaign and operational communications, and gathering merchant feedback to generate actionable insights for relevant teams.

Responsibilities

• Plan and create merchant communication and content across social media, community, in-app, Push Notification, email, and Help Center
• Develop engaging content in various formats, including artwork, infographic, short-form video, and educational content
• Manage social media and merchant community, including content planning, engagement, and performance monitoring
• Monitor Merchant Voice and turn merchant feedback and pain points into actionable insights
• Support campaign and business communication, coordinate with cross-functional teams, and report key communication performance

Requirements

• Bachelor's degree in Communication, Marketing, Business, Digital Media, or related fields
• 1-2 years of experience in Marketing, Content creator or related field (Fresh Graduate is welcome.)
• Strong Thai writing and communication skills with the ability to simplify complex information
• Good command of English for internal communication and working with regional or cross-functional teams
• Experience in creating short-form video content for Tik Tok, Facebook, Instagram, or other social platforms; basic video editing skills are preferred
• Familiar with basic design/content creation tools such as Canva, Cap Cut, Adobe Creative Suite, or equivalent tools; ability to create simple artwork independently is a plus
• Comfortable working with data and using performance metrics to improve content and communication
• Strong coordination and stakeholder management skills
• Detail-oriented and able to manage multiple projects and deadlines simultaneously
• Able to work in a fast-paced environment and respond quickly to changing business priorities