ShopeeFood, Business Development (SMB) - Key Account Manager (KAM)

Join the team growing the Shopee Food ecosystem by supporting and developing our merchant partners. In this role, you will focus on merchant growth and partnerships, where you will work closely with F&B merchants to grow their business on the platform through campaigns, promotions, and strategic account management.

Why Join Us?

• Permanent full-time role with base salary and performance-based commission incentives
• Flexible working arrangement - manage your schedule while covering your assigned area
• Opportunity to build account management and business development experience in a fast-growing platform
• Exposure to working with diverse local F&B businesses and brands

Responsibilities

• Manage and grow assigned merchant accounts by tracking performance and encouraging participation in Shopee Food campaigns and promotions.
• Achieve monthly KPI targets through co-funded campaigns and promotional initiatives, with commission incentives tied to performance.
• Work closely with merchants to address their sales and operational challenges.
• Identify and develop high-potential merchants within the assigned area and convert them to Shopee Food merchants.
• Collaborate with internal teams to ensure smooth campaign execution and a positive merchant experience.
• Monitor and report competitor activities and market trends within the assigned areas.
• Perform any other ad hoc tasks as assigned.

Requirements

• Based in Johor, Kedah, Kelantan, Sabah, Sarawak
• 0-2 years of experience in business development, relationship/ account management or sales (fresh graduates are welcome to apply).
• Diploma or SPM graduates from all backgrounds are welcome to apply.
• Flexible to travel within your assigned area for merchant visits.
• Comfortable working in a fast-paced, sales-driven environment.
• Strong interpersonal and negotiation skills, with the ability to communicate effectively and build relationships with merchants and stakeholders from diverse backgrounds.
• Fluent in English; proficiency in Bahasa Melayu, Chinese language or other dialects will be an advantage.
• Flexible to work on-ground during peak periods or as business needs require.