Inbound Payment - Contract (Shopee)

To monitor payment channels, answer tickets, handle chargebacks, and engage in payment projects, such as new payment channels and process improvement.

Responsibilities

• Perform routine order processing such as KPI and performance reports and implement improvement plans in real-time to achieve operational targets.
• Prepare chargeback evidence files and write chargeback letters to dispute with credit card banks.Contact the bank's PIC to clarify that liability must not be assigned to Shopee
• Understanding workflows for each payment channel and handling all incoming tickets and policy of the department
• Able to escalate issues and urgent matters to involve other teams.
• Complete ad-hoc tasks as requested by the department's management.
• Solving buyer and seller cs tickets related to credit card chargeback
• Work collaboratively with team members and independently manage assigned tasks.

Requirements

• Bachelor's Degree in Accounting, Finance, Economics and Business Administration
• Detail oriented
• Basic knowledge of Microsoft Excel (E.g., Pivot, Vlookup) and Google Docs.
• Able to work independently and is a good team player
• Have a moderate level of English writing and communication skills
• Fresh graduates are welcome