Shopee
Driver Community Engagement (SPX Express)
職種オペレーション
経験ミドル級
勤務地Bangkok, Thailand
勤務オンサイト
雇用Experienced (Individual Contributor)
掲載今日
ポジションについて
Responsibilities
- Analyze data to produce quantitative insights, pinpoint key issues, and outline qualitative research to uncover underlying problems.
- Conduct surveys, interviews, and focus group discussions to understand fleets’ end-to-end working experience and identify potential issues affecting productivity, retention, and overall work environment
- Initiate, strategize, and execute community-focused recommendations and programmes aimed at improving driver retention, including loyalty programmes and high-performer programmes
- Translate insights into strategic recommendations and present them to leaders through clear, structured, and visually compelling presentations
- Coordinate with internal and external stakeholders to drive implementation of initiatives and continuous improvement plans
Requirements
- 2–5 years of work experience
- Bachelor’s or Master’s degree; majors in Business, Analytics, or Engineering preferred
- Proficiency in Excel and PowerPoint; knowledge of SQL is a plus
- Experience in logistics, delivery, or e-commerce within a fast-paced, performance-driven environment is a plus
- Strong project management, problem-solving, and communication skills
- Ability to work under pressure; self-driven and adaptable to a dynamic environment
- High curiosity and openness to challenges
