Outbound Operations Lead - Ayutthaya (SPX Express)

Responsibilities

• Monitor and manage Sorting Center (SOC) operational teams of Outbound Sort and Outbound Dispatch by using the daily performance report, history of excellence, and team development.
• Work with internal and external functions to properly handle pushed-out parcels.
• Improve the staff's Key Performance Indicators (KPIs) on productivity, quality, service level, and stakeholder satisfaction on a continuing basis.
• Able to perform backlog chasing in line with SLA
• Able to report to management concern party a summary of data, operational concerns, and improvement procedures.
• Optimize manpower from the planning team to operate as our cycle time and hourly volume
• Coaching and advising team members.

Requirements

• Bachelor's Degree in Logistics Management, Supply chain Management or any related field
• At least 3 years of working experience in logistics, supply chain or express industry
• Good communication both in Thai & English and stakeholder management skills
• Analytical ability - logical thinking and optimization
• Strong working knowledge of Spreadsheets (Excel/Google Sheets)
• Proven working experience in project management
• Multitasking and prioritizing skills.
• Work with fast, timeline and extra-long working hours during campaign
• Able to be flexible for afternoon and morning shifts
• Fast response