Return & Refund - Project Management

Responsibilities

• Drive continuous improvement initiatives to optimize the Return and Refund process, identifying key opportunities to enhance user experience
• Identify functional/product gaps and design data-driven solutions through analytical and conceptual problem solving
• Provide clear, actionable insights to guide strategic decision-making through regular reports and presentations to senior leadership
• Lead and manage high-impact, cross-functional projects from initiation to implementation
• Evaluate the impact and success of initiatives, present detailed findings, and recommend further improvements as needed

Requirements

• Graduate of a 4 years Bachelor's Degree
• 4-5 years total work experience with 2-3 years project management experience in top consulting firms or leading corporations
• Master's degree in Business Administration (MBA) is an advantage
• Excellent communication skills - able to communicate clearly and concisely
• Knowledge of general business processes and organizational frameworks, such as goals, strategy, culture, and structure
• Ability to develop strong relationships within the company and with third parties
• Ability to demonstrate a high level of verbal and written English