FBS Local Seller Incubation Key Account Management (Scommerce)

Responsibilities

• Manage and grow a portfolio of high-potential sellers by driving FBS adoption, inbound growth, and seller performance.
• Identify seller pain points and provide tailored solutions to improve fulfillment efficiency, inventory availability, and business growth.
• Own seller incubation journey from onboarding, activation, to scaling FBS contribution.
• Develop and execute seller growth plans based on data analysis and business insights.
• Monitor key performance metrics (e.g., FBS ADO, inbound volume, stock health, seller adoption rate) and drive improvement initiatives.
• Build strong relationships with sellers and act as the main point of contact to ensure successful collaboration.
• Collaborate with internal teams including Seller Management, Operations, Warehouse, Marketing, Product, and Regional teams to resolve issues and improve seller experience.
• Gather seller feedback and provide insights to improve FBS products, processes, and policies.

Requirements

• Bachelor’s degree or above with 2+ years of experience in account management, business development, e-commerce, sales, or related fields.
• Experience managing sellers, merchants, or external partners is preferred.
• Strong communication, negotiation, and stakeholder management skills.
• Analytical mindset with the ability to use data to identify opportunities and drive actions.
• Self-motivated, proactive, and comfortable working in a fast-paced environment.
• Strong ownership and problem-solving skills.
• Experience in e-commerce fulfillment, logistics, or marketplace operations is a plus.
• Chinese speakers preferred.