Shopee
Operations Quality Trainer - SPX Express (Jakarta)
職種オペレーション
経験ミドル級
勤務地Jakarta, Indonesia
勤務オンサイト
雇用Experienced (Individual Contributor)
掲載今日
ポジションについて
Responsibilities
- Develop a thorough understanding of the logistics express operational flow to identify opportunities for improvement.
- Collaborate effectively with cross-functional teams to implement impactful process enhancements.
- Design and develop training modules and Standard Operating Procedures (SOPs) to optimize operations and address fraud risks.
- Train agents to recognize new fraud methods and emerging patterns.
Requirements
- Bachelor’s degree in any field.
- A minimum of 3 years of relevant work experience.
- Demonstrated experience in project management.
- Strong analytical and problem-solving skills.
- Proven experience in team management and leadership.
- Proficiency in Excel for data analysis and modeling.
