Seller Operations Insights and Projects

Responsibilities

As a Product PIC focusing on Seller Experience, you will play a crucial role in shaping and enhancing the experience of sellers on our platform. Your primary responsibilities will revolve around understanding seller needs, strategizing product initiatives, and ensuring a seamless and engaging experience for our sellers.

Key Responsibilities:

Insights and Strategy:

• Provide valuable insights into seller behavior and needs, leveraging data and user feedback.

• Collaborate with cross-functional teams to ensure seller experience considerations are at the forefront of product strategy.

• Participate in the development of product roadmaps based on a deep understanding of the seller journey.

• Develop a strong understanding of the end-to-end journey of C2C sellers.

• Generate analysis, insights, and reports that will guide strategy and initiatives for the assigned segment.

FRF Creation, Approval, and System Enhancements

• Support the creation of PH Feature Request Forms (FRFs) and work for their approval on a regional level.

• Work closely with stakeholders to gather necessary information and present compelling cases for the implementation of new features.

• Complete UAT to certify the compatibility and stability of the current environment.

• Handle feature improvement requests and be familiar with requirement management processes.

• Understand system, feature, and function mechanisms to support operational and product changes.

• Identify issues, reach out to the relevant PIC, and define potential work plans and follow-ups.

Implementation Planning and Execution:

• Develop comprehensive implementation plans for the effective launch of new features, ensuring a smooth transition for sellers.

• Focus on increasing adoption rates of existing features through targeted strategies and user education programs.

• Ensure sellers are able to adapt to BAU operations and campaign requirements.

• Lead process and system improvements for the assigned segment; proactively identify risks, develop and communicate contingency plans, and manage those plans.

Content Creation and Review:

• Contribute to the creation and review of product-related content for information cascades and seller education initiatives.

• Collaborate with the content team to ensure that materials effectively communicate the value and usage of product features.

Stakeholder Collaboration

• Work closely with cross-functional teams including Engineering, Design, Marketing, CS, Seller Education, Business Development, Customer Insights, and Customer Support to drive successful product outcomes.

• Communicate and collaborate with these teams as a regular source of seller information.

• Engage key stakeholders and participate in monitoring/developing insightful reports that will be used to inform initiatives.

• Act as a liaison between different departments to ensure alignment with seller-focused product initiatives

Requirements

Proven experience in product management, with a focus on user experience or seller engagement.

Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.

Excellent communication and presentation skills, with the ability to convey complex ideas in a clear and concise manner.

Demonstrated ability to collaborate effectively with cross-functional teams.

Familiarity with e-commerce or online marketplace environments is highly desirable.

A strategic mindset with the ability to balance short-term goals with long-term vision.