Seller Operations - Strategy and Projects Specialist

Responsibilities

Role Description:

• Identify the drivers of key operational issues across different seller types

• Work with sellers to diagnose seller-related operational challenges and develop improvement plans

• Revamp internal Shopee processes that hinder sellers from good operational performance

• Evaluate local and regional policies to address challenges and create new ones where needed

• Create incentives and penalties to best drive improved seller performance

• Design education strategies across multiple seller channels to drive seller behavior

• Assess competitor platform’s operations processes and continuously adapt for Shopee sellers

• Collaborate with regional operations to develop seller management tools for local sellers

• Work with cross functional teams to program manage seller-impacting projects

Knowledge and Skills:

• Highly analytical, quantitative background; Strong problem solving skills with the ability to draw insights from large data sets and design practical and scalable solutions

• Strong sense of ownership; self-motivated, proactive in learning and able to work under pressure

• Excellent verbal and written communication skills; strong slide-making skills required, with the ability to synthesize information for executive-level audiences

• Able to act upon constructive feedback and handle high stress situations

Requirements

• Highly analytical, quantitative background; Strong problem solving skills with the ability to draw insights from large data sets and design practical and scalable solutions

• Excellent verbal and written communication skills; strong slide-making skills required, with the ability to synthesize information for executive-level audiences

• Work with sellers to diagnose seller-related operational challenges and develop improvement plans

• Design education strategies across multiple seller channels to drive seller behavior

• Assess competitor platform’s operations processes and continuously adapt for Shopee sellers