Vendor Management Executive (Shopee)

The Logistics Vendor Management team acts as the core strategic and operational bridge between Shopee and its Third-Party Logistics (TPL) partners, managing key accounts to optimize network performance and resolve high-impact operational friction.

Responsibilities

• Serve as the primary Key Account Coordinator for designated TPL partners, facilitating daily alignments, maintaining strong relationships, and resolving operational issues.
• Coordinate across internal Shopee departments (e.g., Ops, Customer Service, and Seller-facing teams) to streamline processes and resolve cross-functional cases impacting TPL performance.
• Monitor, manage, and drive key account performance against core metrics, specifically targeting On-Time Pickup (OTP %) and Delivery Done targets.

Requirements

• Bachelor’s degree in Business Administration, Logistics, Supply Chain, Communications, or a related field.
• Exceptional relationship management, communication, and negotiation skills to handle key external partners and internal stakeholders.
• Prior experience or internship exposure in key account management, vendor management, or logistics operations is highly preferred.
• Strong problem-solving mindset with the ability to navigate complex organizational structures to unblock operational issues.
• Assist in reviewing 3PL contracts and support cross-functional alignment on contractual SLAs