Associate CS Improvement Project Management - Operations, Shopee

Responsibilities

1/ Process Excellence

• Follow Shopee’s document standards and tools to build Standard Operating Procedures and visualize process diagrams.
• Review process and identify pain points, eliminate waste for cost optimization and productivity improvement.
• Standardize and align with industry and function-leading best practices locally and regionally where applicable.
• Ensure control points are in place for quality and risk management.
• Able to perform data analysis and provide insights that support decision making and process performance reporting.

2/ Innovative solutions and Project Management

• Identify automation opportunities and coordinate with related stakeholders across Ops and company-wide and Product for business requirements and possible operational, cost and user experience impact.
• Responsible for managing the assigned improvement projects through its full life cycle including planning (analyses of data to find the root cause & propose improvements), implementation, internal and external communication with appropriate Project and Change Management frameworks.
• Ensure success criteria are clearly defined and closely monitored.
• Control the assigned resources and manage the unique project constraints to achieve project objectives.
• Evaluate and generate project performance report for celebration and lessons learnt.

Requirements

• At least 2-3 years of work experience in a fast-paced environment; preferably with Project Management or similar experiences.
• Ability to quickly assimilate to new knowledge and continuous improvement mindset.
• Strong organizing and structuring skills with attention to detail.
• Strong analytical skills and advanced with Excel.
• Comfortable working with multiple projects and managing stakeholders’ expectations.
• Excellent in written and verbal communication skills (both Vietnamese and English).