Key Account Management (Merchant Partnerships) – ShopeeFood

Responsibilities

• Support the identification of new business opportunities to drive Shopee Food’s growth and merchant investment.
• Assist in developing and executing merchant growth plans aligned with business objectives.
• Conduct basic competitor analysis and market research to identify trends and opportunities.
• Build and maintain strong working relationships with merchants to support their business performance.
• Proactively engage merchants to understand their needs and provide recommendations to improve sales and visibility on the Shopee Food platform.
• Support negotiations for campaigns, promotions, and marketing initiatives.
• Assist in curating menu selections for campaigns and platform activations.
• Monitor and analyze merchants’ sales performance and recommend actionable improvements to boost orders and revenue.
• Support the execution of co-funded campaigns, media asset packages, and in-store promotions.
• Work closely with internal teams (Marketing, Operations, Budget & Planning) to ensure smooth campaign execution and a positive merchant experience.

Requirements

• Bachelor’s degree in any field, preferably but not limited to Business, Commerce, Marketing
• Knowledgeable and passionate about e-commerce, food delivery and partnership
• Effective presentation skills, backed by good business acumen
• Enjoy challenges and remain flexible in a fast-paced entrepreneurial environment
• Proactively engage, influence and collaborate with stakeholders and cross-functional teams
• Innovative problem-solving skills, able to dissect problems and implement solutions accordingly
• Excellent command of English, the ability to converse fluently in other languages (e.g., Bahasa Melayu, Mandarin) to communicate with internal and external stakeholders from diverse backgrounds