Workforce Management (WFM) (Shopee)

The Workforce Management (WFM) Lead will be responsible for end-to-end workforce planning, capacity management, and productivity optimization across Fulfillment by Shopee (FBS) operations. This role plays a critical part in ensuring the right manpower is deployed at the right time to support business growth, service level commitments, and cost efficiency.

The role partners closely with many functions to translate demand forecasts into actionable workforce strategies that drive operational excellence and sustainable P&L performance.

Responsibilities

• Own short-term and long-term workforce planning for FBS operations, including peak planning (e.g. campaign, mega sale, seasonal spikes).
• Translate demand forecasts and volume projections into manpower requirements across warehouses and fulfillment nodes.
• Balance service level targets with cost efficiency through effective workforce sizing and deployment.
• Monitor workforce productivity, utilization, and efficiency metrics; identify gaps and drive improvement initiatives.
• Develop and track key WFM KPIs such as staffing accuracy, shrinkage, overtime, productivity, and attendance.
• Drive continuous improvement projects to optimize labor cost and operational performance.

Requirements

• Bachelor’s degree in Engineering, Operations Management, Business, Analytics, or a related field.
• 3–6+ years of experience in Workforce Management, Capacity Planning, Operations Planning, or Supply Chain (logistics, e-commerce, or fulfillment preferred).
• Strong analytical skills with experience using data to drive decisions (Excel, SQL, BI tools preferred).
• Proven experience managing workforce planning in a fast-paced, high-volume operational environment.
• Strong stakeholder management and communication skills.
• Ability to work under pressure and manage ambiguity in a rapidly scaling business.
• Experience with large-scale operations or multi-site environments is a strong plus