Fraud Business Analyst, Regional Operations

Our Regional Operations team—comprising Customer Service, Return & Refund, Listings, Warehouse, Logistics, Seller Operations, and Fraud—drives platform sustainability by ensuring a seamless end-to-end experience for buyers and sellers. The team defines and monitors KPIs, analyses performance gaps, and partners with local teams to drive improvements. The team also designs and executes strategic operations projects across Shopee markets, implementing initiatives across processes, people, technologies, and policies to optimise operations and enhance user experience.

Responsibilities

• Monitor and mitigate potential fraud risks by analysing platform data to detect emerging fraud patterns (e.g., promotion abuse, payment fraud, account misuse) and translate insights into preventive and detective controls to reduce loss rates
• Drive Fraud Performance Management by defining and tracking KPIs (loss rate, detection accuracy, operational efficiency), building dashboards, and delivering clear, executive-ready reporting on fraud trends and control effectiveness
• Apply structured analytical frameworks to decompose complex fraud problems into actionable insights and root-cause identifications
• Recommend scalable improvements, and proactively strengthen fraud defenses while balancing customer experience
• Partner with Product, Business Security, Marketing, FP&A, and Local Operations teams across markets to implement risk mitigation strategies and new fraud initiatives
• Champion automation opportunities (RPA, AI, workflow improvements) to reduce manual effort, improve investigation throughput, and enhance detection accuracy

Requirements

• Bachelor’s degree in Business Administration, Business Analytics, Economics, Finance, Accounting, Statistics, Mathematics, Information Systems, Computer Science, or any other relevant quantitative or business-related discipline.
• Experience/proficiency in SQL
• Analytical thinker with a strong numerical sense, skilled at detecting trends and simplifying complex data in e-commerce fraud prevention to gain stakeholders alignment
• Ability to influence and align diverse stakeholders on fraud policy changes
• Self starter with strong ownership, ability to proactively manage project progress to achieve business goals
• Ability to thrive in a dynamic and collaborative environment