Senior Technical Accelerator Consultant at ServiceNow

The role of the Senior Technical Accelerator Consultant – Impact is part of Service Now Impact, our newest product. Service Now Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value. This role is based in our new Tokyo office in Japan.

As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the Service Now products they have purchased by delivering our technical accelerators.

You will act as the Service Now subject matter expert and bring Service Now best practices, innovations, and capabilities to help customers achieve their goals. We have high expectations and a career at Service Now means challenging yourself to always be better.

The ideal candidate is someone with significant experience in Service Now development and who wants to help our client base with their digital transformation capabilities.

• Fluent in Japanese and possess business-level proficiency in English.
• Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely.
• Prepare all client-facing and internal deliverables that are technology-related.
• Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members.
• Guide development of new offerings for our technical accelerator portfolio.
• Engage with customers’ requests in Impact including scoping the level of effort, fulfilling business requirements, and resolving customer escalations.
• Demonstrate the product, both standard and tailored to customer needs.
• Responsible for understanding business and technical problems addressed by the Customer Success Program evolving products and business needs (security, upgrades, etc.).
• Develop and maintain strong working relationships with other teams.
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
• Mentor resources and peer review development work.

To be successful in this role you have:

• Fluent in Japanese and possess business-level proficiency in English.
• Exposure to AI and curious nature, willing to learn and adapt, accepting of change.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Fluent in Japanese and business level of English
• Must be authorized to work in Japan
• Proven technical and business process experience in leading the development and delivery of Service Now solutions in client environments.
• Knowledge of technical components such as LDAP, SAML/SSO, and integrations that make use of these technologies.
• Experience with any of the product areas: ITOM/ITAM/ITSM/SPM/GRC
• Ideally experience with AI/ML technology and preferably experience with Service Now Virtual Agent, Predictive Intelligence, and Performance Analytics products.
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment.
• Experience working with Agile methodologies.
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
• Excellent interpersonal skills, customer-centric attitude, and experience working with cross-functional teams and multi-level stakeholders.
• Has Service Now certifications and is prepared to study for, obtain, and maintain more.
• Committed to wowing customers, ensuring that actions contribute towards measurable value for the customer, and generating customer success stories.
• Loves to win as a team and work efficiently in a collaborative environment.
• A desire to contribute to our best place to work where everyone can be their best self and feel an amazing sense of belonging.
• Have a hungry and humble mindset, and proactively seek help when challenges arise.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.