Experience Store Lead

Position Summary

This role is not eligible for immigration sponsorship

Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States.

For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better.

As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact.

To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Our Retail Operations team rewrites the rules of traditional retail with immersive, tech-driven experiences—ideal for a proven leader who excels at developing people, driving results, and ensuring operational excellence.

As a Store Lead, you are part of the store’s management team, responsible for leading associates, overseeing operational areas, and driving sales performance. With at least three years of retail leadership experience (and ideally one year in big-box leadership), you will play a critical role in building team capability, delivering a best-in-class customer experience, and ensuring the store is always ready for both customers and executives. In the absence of higher leadership, you are expected to seamlessly assume full operational and sales management responsibilities.

Role and Responsibilities

• Sales-First Culture

• Champion a revenue-driven environment by modeling selling behaviors, coaching associates, and driving sales performance to meet and exceed targets.

• Customer Experience Excellence

• Deliver engaging demos, workshops, and events, ensuring every customer interaction reflects Samsung’s premium brand experience.

• Operational Leadership

• Partner with the Store Manager, General Manager, and ASM to execute store priorities, uphold SOP compliance, and maintain operational readiness.

• Team Coaching & Development

• Mentor and coach associates with feedback, training, and recognition programs, fostering accountability and confidence.

• Onboarding & Training

• Lead new-hire orientation and ongoing associate development, ensuring mastery of Galaxy product knowledge and operational standards.

• Floor Leadership

• Manage the sales floor during assigned shifts, driving customer flow, maintaining merchandising standards, and ensuring smooth daily operations.

• Cross-Functional Collaboration

• Coordinate with Store Technology, Repairs, Visual Merchandising, and Corporate Support to resolve issues and deliver flawless execution.

• Acting Store Management
  Assume full operational and sales management responsibilities when the ASM, Store Manager, or General Manager are not present.

• Opening & Closing Procedures
  Oversee daily opening and closing routines and provide coverage during holidays, launches, and peak business periods

Skills and Qualifications What You Bring

• Retail Leader – 3+ years of retail leadership experience, with at least 1 year in big-box or specialty retail.
• People-First Coach – Proven ability to mentor, motivate, and develop associates while fostering a high-performance team culture.
• Operationally Skilled – Experienced in executing SOPs, managing store readiness, and leading day-to-day retail operations.
• Analytical & Action-Oriented – Skilled at using data and performance metrics to guide decisions and improve results.
• Adaptable & Collaborative – Thrives in fast-paced, dynamic environments and partners seamlessly across functions and teams.
• Preferred: Consumer Electronics Savvy – Knowledge of smartphones, wearables, and connected ecosystems, with the ability to translate features into customer benefits.

What We Offer

• Competitive salary plus MBO bonus tied to store and individual performance
• Medical, Dental & Vision insurance
• Life Insurance and 401(k) retirement plan
• Employee Purchase Program for Samsung products
• Tuition Assistance and Student Loan Program (after 6 months)
• Paid Time Off and Wellness Incentives
• A chance to grow your leadership career in a cutting-edge retail environment
• Be part of a culture that celebrates innovation and relentless pioneer spirit

Explore more:

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

• Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

• Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.