Global Incentive Compensation Operation Analyst

Job Category: Finance

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place!

Agentforce is the future of AI, and you are the future of Salesforce. Salesforce utilizes our platform for sales enablement, customer sales and the sales commissioning processes. The Global Incentive Operations team located in various locations around the world and now is the global leader for sales commission policies and processes for all of our direct and indirect sales team.

About the Role

This position is for an Analyst role and will be responsible for Analytics and commissions processing for the largest accounts in the company. This role will provide analysis and guidance on resolution while adhering to policies and processes. The end result is excellence in performance and process for the integration of Salesforce with our cloud-based commissions system, Xactly.

The Global Incentive Compensation Operation Analyst will be the point of contact for business partners and account executives. This role requires an individual who is able to work in a team environment, be self-motivated, detail-oriented with demonstrated problem solving and decision making skills. This position will partner with cross functional teams and stakeholders, including Sales, Revenue Recognition, Global Deal Desk and Revenue Operations.

Your Impact

• Manage processes to identify non-routine transactions, incorrect or incomplete data and to amend and correct sales order and related data. This includes creating and running reports in Salesforce, leveraging Salesforce analytics and Excel to upload and manage data in Salesforce.
• Understand the data models, related objects and sales order processes within Salesforce to be able to analyze gaps, provide guidance to sales ops and the sales commission team. Assist in researching customer activity to clarify complex transactions and processes.
• Be a key contact and resource for sales account executives, sales operations and sales commission team regarding policy and process of sales commissions and applying that to specific transactions.
• Analyze and locate patterns within data to provide accurate and consistent order data and make processes more efficient for future time periods.
• Provide analysis of complex sales transactions and orders and make recommendations regarding treatment in accordance with policies.
• Manage a monthly process and cut-offs as part of our sales commissions process. Complete and prioritize work as required.
• Manage a case queue of requests, questions and corrections to facilitate specific transactions and events that fall outside routine processes.
• Ad hoc projects / presentations related to company initiatives and/or management requests.

Basic Requirements

• 6+ years work experience
• Minimum of 4+ years experience utilizing automated commission systems (e.g, Xactly, Callidus, etc.)
• Must have strong Excel skills
• Strong skills in use of order management or similar systems, preferably previous experience in a CRM environment
• Experience with complex crediting and commission plans and structures
• Strong analytical, written, and oral communication skills; process oriented
• Ability to communicate across various functional groups within an organization, globally
• Superior problem solving skills
• Must be able to accurately compile and synthesize both quantitative and qualitative data
• Must be able to manage multiple projects simultaneously while adhering to strict deadlines
• Working knowledge of CRM, SOQL, SQL, Python, snowflakes to present large volumes of data in an easy-to-understand narrative

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Accommodations

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Equal Opportunity

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Note: To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.