As a Benefits Specialist, you will deliver outstanding customer service to a broad range of employee and retiree groups delivering support in the main areas of health, retirement, life insurance, disability leave management and other benefits. You will work and use multiple methods of communication to resolve issues and inquiries with accuracy, sensitivity, and compassion. Reporting directly to the Benefits Service Center Team Lead you will guide communication between employees/retirees and vendors to concerns or inquiries.

Key Responsibilities

• Support all benefit inquiries from participants with an important focus on delivering employee experience

• Guide communication between employees/retirees and vendors to concerns or inquiries

• Support the US Benefits Service Center located in both the US and Mexico by answering customer phone calls and responding to email requests

• Perform multiple administrative tasks including the distribution of materials, life event processing, enrollment administration, data integrity reconciliation and report processing

• Handle the enrollment processes for all participants including guiding with selections and educating on any changes

• Be the inquiry escalation lead to other Benefits Service Center team members

• Help maintain company compliance with ERISA, COBRA and HIPAA; and any other department projects.

Qualifications

• A HS Diploma/GED required, with a bachelor's degree in HR or Business

• Experience working with computer systems such as Microsoft and Workday.

• Two years' previous experience working in Human Resources

#Benefits

• Medical, Dental, Vision, and 401KAbout us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.