Job Title: Operations Assistant

Location: Mohali, Punjab

About the Role

The Operations Assistant supports field operations by planning and reviewing technician routes using GIS and On Path systems. The role focuses on monitoring job priorities, SLA-driven tasks, and technician schedules to ensure efficient daily routing and timely job completion.

The ideal candidate is highly organized, analytical, and comfortable working in a fast-paced, process-driven environment.

Key Responsibilities

• Plan and optimize daily routes for technicians using GIS tools.
• Review technician schedules to ensure required jobs are assigned for the day.
• Monitor job priorities, mandatory tasks, and SLA-driven tickets.
• Perform routing quality checks using On Path and internal dashboards.
• Analyze reports and GIS data to ensure efficient route planning.
• Dispatch technicians through On Path and coordinate via calls for high-priority tickets.
• Monitor technician SLEs and route compliance throughout the day.
• Respond to manager queries and provide operational routing support.
• Ensure timely execution of jobs by maintaining routing accuracy and workflow tracking.

Education & Experience:

Qualification: Graduate (Only Non-Technical Background)

Experience: Fresher

Required Skills:

• Basic analytical thinking with ability to understand job priorities and routing needs.
• Basic knowledge of Microsoft Excel for data tracking and updates.
• Ability to understand maps and willingness to learn route planning (On Path).
• Ability to read simple dashboards and reports for daily operations.
• Good communication skills for coordination with technicians and managers.
• Ability to follow instructions and work in an SLA-driven environment.
• Attention to detail while reviewing routes, job assignments, and priorities.
• Ability to handle multiple tasks with proper time management.
• Comfortable working with digital tools and systems.
• Positive attitude, accountability, and willingness to learn.

Shift & Work Schedule:

• Day shift

• Rotational only based on business Requirements.

• Extended hours based on project needs

• Overtime OT as applicable