Are you ready to make an impact in the world of digital payments? Join our team where your analytical prowess and problem-solving skills will help shape the future. We offer a stimulating environment with opportunities for constant learning and expanded responsibilities.

As a Payment Lifecycle Analyst within Payments Operations, you will play a pivotal role in ensuring the smooth transfer of funds between various parties while enhancing our payment operations framework. You will leverage your knowledge of automation technologies and systems architecture to process payments across various products and parties. Your responsibilities include identifying and resolving issues, making decisions guided by established practices, and contributing to short-term operational goals. You will engage with stakeholders, manage projects, and spur continuous improvement initiatives, building strong working relationships with internal lines of business. Your ability to understand and apply cybersecurity controls, anti-fraud strategies, and data analysis techniques will be key to your success in this role.

Job responsibilities

• Ensure that all work items are completed as per the agreed SLA.
• Monitor the exceptions and ensure that they are resolved in a timely manner.
• Identify opportunities for improving the efficiency of the process.
• Identify the training requirements of the team members and work with the Associate on providing the required trainings
• Establish excellent relationships with partner site and other stakeholders, with whom the team will need to interact on a regular basis.
• Prepare the weekly / monthly MIS reports
• Track the changes to the procedures and ensure that the team is fully aware of the changes.

Required qualifications, capabilities, and skills

• Graduate with Minimum 4 years — Financial Operations Processing experience, with a good team management experience in similar environment. Experience and a working knowledge of various aspects of International Payment Processing Operations.

• Working Knowledge of SWIFT & international payment conventions & practices would be required

• Good Interpersonal skills to be able to communicate internally & externally and at all levels. Good people management skills.

• Excellent written & oral communication skills in English.

• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.

• Good analytical skills and knowledge of MS Access, Excel, PowerPoint, and Word.

• Experience of working / partnering with stakeholders like Operations Controls, Training etc. to ensure that the overall organizational objectives are met.

Preferred qualifications, capabilities, and skills

• 4 years of experience in a back office operations of a reputed foreign bank or it’s processing arm/private sector bank/public sector bank as a supervisor would be beneficial.
• Prior Experience in Client and Third party banks investigations for Multicurrency payments will be an added advantage