Field Service Engineer

Job Title

Field Service Engineer:

Location(s)

• Tokyo
• TSC

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity

• Perform maintenance and repair tasks independently, following the manual in English.
• Actively collaborate with the manufacturer to resolve machine issues.
• Resolve any ambiguities or deficiencies in the manual by consulting with the manufacturer to ensure smooth and efficient work progress.
• Manage the maintenance tasks (inspection, repair, etc.) for assigned customers throughout the year.
• Gather information as needed and communicate with the assigned sales team and other engineers.
• Respond promptly and appropriately to customer complaints.
• Report issues to the supervisor immediately when they arise.
• Improve customer satisfaction by reducing equipment downtime.
• Expand business opportunities through efficient responses and actions.