Job Summary

Service Now Developer with strong hands-on experience in Service Now CMDB, Discovery, and/or Sec Ops modules—particularly Vulnerability Response. Must be able to deliver complex implementations and build scalable Service Now solutions.

Job Requirements

• Lead the design, development, and deployment of Service Now solutions across ITOM and/or Sec Ops modules.

• Drive ITOM initiatives including Discovery, Event Management, and Cloud Discovery.

• Create, test, and deploy Discovery patterns and configure MID Servers for seamless integration and automation.

• Integrate external systems (AWS, Azure, v Center) to populate and synchronize CMDB data.

• Collaborate with stakeholders to design and implement CMDB Data Models (CSDM), ensuring data normalization and reconciliation.

• Develop and maintain integrations using REST/SOAP APIs, MID Servers, and other tools.

• Automate processes using scripting languages such as JavaScript (Service Now scripting), PowerShell, and Python.

• Gather requirements, define scope, and architect scalable Service Now solutions in collaboration with cross-functional teams.

• Customize and configure Service Now applications following best practices to maintain platform integrity.

• Conduct code reviews, optimize performance, and ensure compliance with security standards.

• Stay up to date with Service Now releases and proactively recommend platform enhancements.

Skills & Competencies:

• Strong understanding of CMDB architecture, Discovery patterns, and integration with external systems.
• Experience with REST/SOAP APIs and MID Server configurations.
• Familiarity with CSDM and data normalization/reconciliation practices.
• Excellent problem-solving skills and ability to work independently or as part of a team.
• Good communication skills
• Proficiency in scripting languages such as JavaScript (ServiceNow), PowerShell, and Python.

Education

• Bachelor’s or master’s degree in computer science, Information Technology, or related field.
• Minimum 5 years of hands-on development experience with Service Now, specifically in ITOM and/or Sec Ops modules (e.g., Vulnerability Response).

Certifications (Required):

• CSA
• CIS – VR/CIS- Discovery