Sustaining Reliability and Quality Engineer

As a Sustaining Reliability Engineer at Meta Reality Labs, you will set the technical direction for the long-term reliability and quality of consumer hardware products after launch across Meta's device portfolio, including virtual reality headsets, augmented reality glasses, and wearable devices. In this role, you will own reliability engineering strategy for the installed base and for products scaling in manufacturing, from launch through end of life, and you will drive systemic resolution of field failures to root cause and corrective action across product families. You will define the metrics, methodologies, and reaction frameworks the organization uses to sustain field performance, influence design and architectural decisions on current and next-generation products, and partner with and influence cross-functional leaders and external suppliers. You will be a recognized technical authority who leverages data to identify population-based reliability and quality risks in both the factory and the field, and who mentors and elevates other engineers across the function.
Sustaining Quality and Reliability Engineer Responsibilities
Own the reliability and quality engineering strategy and metrics (field return rate, failure rate, and quality KPIs) for all products actively out in the market or currently scaling in manufacturing, from launch through end of life, and set the bar for what good looks like across the portfolio
Drive systemic resolution of field performance issues, component obsolescence, and return-rate (RMA/warranty) optimization to root cause and corrective action, in partnership with cross-functional internal and external partners, including recurring and cross-product failure modes
Partner with and influence internal leaders and external suppliers to ensure long-term hardware field performance, and close the loop by institutionalizing lessons learned into design, NPI, and supplier processes
Define and own the field signal analytics, product health telemetry, and failure-reaction frameworks the organization relies on; set thresholds and escalation triggers for products in the field
Establish the standards, methodologies, and metrics for sustaining reliability and quality, including ongoing reliability testing (e.g., ORT), excursion/ECO assessment, post-ramp qualifications (PRQ) and change control against reliability and quality goals
Lead complex, multidisciplinary root cause analysis for reliability and quality escapes, distinguishing between design, material, manufacturing-process, and use-condition contributors, and drive corrective actions to closure
Provide Design-for-Reliability and architectural evaluations that carry field and sustaining learnings into new product categories and next-generation designs
Own the quality management system for products in sustaining; understand, analyze, and resolve field quality issues and influence internal teams to drive durable quality improvements
Translate reliability and quality data into risk assessments, reports, and positions that inform executive product and business decisions
Mentor and technically guide reliability and quality engineers across the function, raising the capability of the team

Minimum Qualifications:

Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
Bachelor's degree in Mechanical, Materials, or Electrical Engineering, a relevant technical field, or equivalent practical experience
10+ years of experience in hardware reliability engineering and/or product quality for consumer electronics, wearable devices, or similar electro-mechanical products
Knowledge of mechanical design, material science, and the failure mechanisms of consumer electronics
Experience driving root cause analysis, design of experiments (DOE), and corrective action on complex hardware systems
Experience analyzing reliability data, field return, and warranty metrics to identify systemic failure trends and drive engineering corrective actions
Knowledge of industry test standards including ASTM, MIL, JEDEC, and IEC
Knowledge of failure analysis techniques and tools including optical microscopy, X-Ray, CT scan, SEM, EDX, and FTIR
Experience independently driving decisions and dependencies across multiple teams or functions in a dynamic environment

Preferred Qualifications:

Track record of defining mission profiles and reliability/quality strategy for new product categories
Experience with data mining and data visualization to make strategic business decisions, and with Asia high-volume manufacturing and external partner relationship management
MS or higher in Mechanical Engineering, Materials Science, Electrical Engineering, or equivalent discipline
Familiarity with Weibull analysis, reliability growth modeling, and statistical reliability prediction methods
12+ years of experience, including field/sustaining reliability and post-launch product improvement for VR, AR, or wearable device product lines (display, optics, battery, sensor subsystem failure modes)
Experience with quality and statistics tools and methodology (8D, PFMEA, SPC, DOE); Certified Quality Engineer or Lean/Six Sigma Black Belt
Experience using AI tools to redesign reliability/quality data analysis workflows, accelerate failure-pattern identification, or improve reporting efficiency

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and Whats App further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
For those who live in or expect to work from California if hired for this position, please click here for additional information.
United States of America: $208,000/year to $289,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Equal Employment Opportunity:

Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
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