Electrophysiology Mapping Specialist

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A Day in the Life

An exciting role for an experienced sales professional to be part of a company and a successful Cardiac Ablation Solutions (CAS) team that thinks differently to solve problems, make progress, and deliver meaningful and disruptive innovations. You will support of the launch and adoption of the Electrophysiology mapping and navigation system (Affera) and all products within the Cardiac Ablation Solutions (CAS) business.

A successful candidate must have proven track record in Electrophysiology 3D Mapping and navigation, strong understanding of the sales process for both capital and consumables and a high degree of commercial acumen to drive one’s success, grow the market and achieve sales revenue. Cardiac Ablation Solutions offers cardiac mapping and ablation solutions to treat patients with abnormal heart rhythms. It is focused on disrupting and leading the market with advanced ablation catheters, cardiac mapping systems, and conventional Electrophysiology products.

You will be based in Vietnam and report into the Cardiac Rhythm Management (CRM) / Cardiac Ablation Solutions (CAS) sales leader. At Medtronic and with Affera, you will have the chance to shape the future of cardiac care by working with cutting-edge technology that’s redefining the Electrophysiology landscape!

Responsibilities may include the following and other duties maybe assigned:

• Provide technical, educational, clinical and sales support to assist the Region in meeting Cardiac Ablation Solutions sales and customer service objectives.

• Deliver hands-on case support using advanced mapping systems, generators, software, pumps, and associated accessories.

• Conduct product demonstrations and lead in-service training to drive successful adoption of mapping and ablation technologies.

• Troubleshoot real-time technical and workflow issues in the electrophysiology lab with a proactive, solution-oriented approach.

• Partner with sales teams to support account growth by providing clinical expertise, technical insights, and customer education.

• Act as a key liaison between physicians, lab staff, sales, and technical teams to ensure seamless communication and high customer satisfaction.

• Build and maintain strong professional relationships with customers, establishing credibility as a trusted clinical resource.

• Identify workflow efficiencies and performance improvement opportunities within customer sites and collaborate with stakeholders to implement solutions.

• Maintain advanced knowledge of electrophysiology therapies, company products, and competitive technologies.

• Provide structured feedback from the field to marketing, R&D, and education teams to support product enhancements and future innovation.

• Support product installations, system upgrades, and new technology launches within assigned territory.

• Participate in territory planning, account reviews, and cross-functional business discussions.

• Support clinical research activities (pre-market, post-market, and external studies) at active clinical centers in coordination with clinical field teams.

• Maintain required documentation, compliance standards, and training certifications.

Required Knowledge and Experience:

• Diploma degree in related fields

• Candidate with cardiac mapping and navigation, or related EP mapping experience is highly preferred.

• Demonstrated knowledge and understanding of simple and complex diagnostic and ablation electrophysiology procedures in order to operate as a technical support expert.

• Knowledge of 3D electrophysiology mapping and navigation systems.

• Some international travel may be required.

SPECIALIST CAREER STREAM:

Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education.

DIFFERENTIATING FACTORSAutonomy:

Established and productive individual contributor.
Works independently with general supervision on larger, moderately complex projects / assignments.

Organizational Impact:

Sets objectives for own job area to meet the objectives of projects and assignments.
Contributes to the completion of project milestones.
May have some involvement in cross functional assignments.

Innovation and Complexity:

Problems and issues faced are general, and may require understanding of broader set of issues or other job areas but typically are not complex.
Makes adjustments or recommends enhancements in systems and processes to solve problems or improve effectiveness of job area.

Communication and Influence:

Communicates primarily and frequently with internal contacts.
External interactions are less complex or problem solving in nature.
Contacts others to share information, status, needs and issues in order to inform, gain input, and support decision-making.

Leadership and Talent Management:

May provide guidance and assistance to entry level professionals and / or employee in Support Career Stream.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

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Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.