Senior Analyst Account Management Digital Partnerships EU at Mastercard

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Analyst Account Management Digital Partnerships EU

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview:

The Digital Partnerships Team in Europe is partnering with the largest digital players being the digital wallet operators, digital merchants and commerce platforms. These customers drive an impressive and still growing volume of e-commerce transactions and leverage our latest innovations and services to sustain their growth and to offer the best user experience to their customers. For one of these strategic partners, we’re looking for a Senior Analyst to support them in their day-to-day operations. The ideal candidate is solutions driven, has a customer centric mindset, is highly motivated, intellectually curious, and can act independently. We offer a role with a high level of autonomy with the support of an experienced senior international team. The Senior Analyst will report to the Account Lead.

Role
Act as the dedicated Senior Analyst for one key European customer, serving as day-to-day‑ point of contact for operations, questions and issue resolution.

Provide operational support to the customer and contribute to the efficient execution of the business.

Serve as the single point of contact for operations, finance, and franchise ‑related topics, coordinating with internal teams and subject matter experts.

Challenge the status quo, proactively identify issues and opportunities, and take ownership of resolution.

Prepare and present insights and results to the customer in a clear and compelling manner.

Lead the preparation of Quarterly Business Reviews (QBRs), including gathering inputs from stakeholders and creating high-quality‑ presentation materials.

All About You:

The ideal candidate for this position should:

Be customer centric and solutions driven by nature, always looking for the best answer and the best solution for our customer combining our answers with Mastercard’s objectives and priorities.

Value interactions and open communication with both our customer and Mastercard stakeholders.

Be curious and continually look at the market and competition to see what is happening. This role is addressing all possible aspects of payments (issuing, acquiring, digital wallet, Transfer Services, future of commerce, mobile PoS, etc.)

Eager to get close to the customer to find out what their needs are and how Mastercard can support our joint interests.

Creative thinking to offer complementary products or services that can also help the customer

Be skilled at explaining and presenting succinctly and clearly

Corporate Security Responsibility:

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.