Job Description:

The Service Now Technical Architect role is one of the core components in all our engagements.

The ideal candidate has a proven track record in architectural advisory and provides business and architecture consulting services to clients.

Responsibilities:

• Act as trusted advisor for the customer.
• Defines the roadmap with the project manager and the client.
• Understands the customer business needs and the implications to a project.
• Communicate with customer stakeholders and management to build trust.
• Socialise with customer parties to be able to arbitrate in escalations and difficult situations.
• Ensure overall solution consistency.
• Give recommendations on implementation priorities.
• Provide project plan input and align on project streams.
• Collect out of scope requirements and help defining the future planning for those
• Build high level designs for complex matters and align with work stream leads.
• Create system abstractions to comprehend the bigger picture.
• Direct and serve as a mentor to less experienced staff.
• Provide business and technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet business requirements.
• Effectively document and communicate business process requirements in the format of business process flow diagrams, data flow diagrams, data definition documents, decision trees, logic diagrams, requirements documents, and user experience flows
• Acts within technology and business groups by building and/or re-engineering technical and business processes and tools for greater efficiencies with significant impact to the business.
• Assists in prototyping business applications to ensure accuracy in design and applicability to user requirements.
• Provide guidance to less experienced personnel.
• Support in presales estimations, customer demos and meetings.
• Assists sales staff in qualifying leads and generating proposals.
• Communicates in formal presentation settings including proposal orals, client workshops and regional internal events; develops proposal sections, methodology work products and formal written deliverables covering area(s) of expertise.

Required Qualifications:

• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in a related field preferred
• Possesses deep technical knowledge of subject matters and/or software development.
• 5+ of experience in enterprise grade projects or service management and environments
• Knowledge of industry trends and technology to drive organizational change at our customers.
• Designing user experience workflows
• 7 or more years of experience with Service Now
• Experience on Service Now ITOM Implementation including Discovery, Event and Service Mapping Projects.
• Experience on Service Now Software Asset Management
• Experience on Service Now Hardware Asset Management
• Experience on IT Service management.
• Experience on HRSD, SPM, CSM, FSM & GRC would be added advantage.
• Service Now CSA certification plus at least two further Service Now mainline certifications (like any CIS, CAD, CMA, CTA preferred)
• Fluent in English

Desired Qualifications:

• 7 or more years of consulting experience with architecture, business analysis, design, and redesign
• Experience working with techniques and approaches for software and system architecture and design, for business process design and for test planning and execution.
• Good workflow analysis and business process integration skills.
• Good experience in designing UI builder, create flow designers
• Scripting experience in JavaScript, Jelly and HTML
• Knowledge of the complete Service Now Platform and Workflow solution
• Custom Integration using SOAP and REST

Soft Skills:

• Excellent verbal, written, and interpersonal communication skills.
• Passion for digitization
• Result-driven and customer centric
• Interacts with confidence and ease when interacting with multiple levels of management (client and company); uses complex strategies like indirect influence to build consensus and support.
• Ability to multi-task and work on several accounts simultaneously
• Capability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
• Ability to take on a high level of responsibility, initiative, and accountability.
• Stimulated to manage competing priorities in a complex environment.
• Ambitious in designing creative business solutions.
• Capability to convey a strong presence, professional image, and deal confidently with complex business problems.
• Self-starter with the ability to assume leadership and work without direct supervision.
• Willingness to travel

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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