Process excellence skills (Lean/Six Sigma, process mapping, KPI/controls design, root-cause problem solving). Automation delivery skills (requirements/user stories, RPA/workflow concepts, SQL/data analysis, testing, monitoring/runbooks).

As an Operations Automation Associate within the Security Services Operations (SSO) Transformation Team, you promote process excellence and automation across global operations.

Job responsibilities:

• Partner with global stakeholders to gather and refine business requirements; translate operational needs into technical specifications and solution designs for process automation, workflow optimization, and operational analytics.

• Develop, maintain, and optimize workflows in Alteryx for data ingestion, cleansing, transformation, and controls, with a focus on performance, resiliency, and reusability.

• Contribute to and, when needed, independently manage end-to-end delivery of automation projects-planning, build, testing, deployment, documentation, training, and production support-using Agile practices and Jira for backlog, sprint, and release tracking.

• Collaborate with Intelligent Automation (IA) platforms (e.g., Ui Path, Alteryx) to streamline manual processes, reduce risk, and enhance operational controls; integrate automation solutions with upstream and downstream systems and data sources.

• Establish and maintain quality checks, exception handling, and monitoring; proactively identify issues, perform root-cause analysis, and implement sustainable fixes.

• Communicate complex technical concepts in clear, concise terms for non-technical audiences; prepare user guides, runbooks, and release notes to support adoption and Business As Usual (BAU) handover.

• Uphold standards for documentation, code review, and change management; contribute to reusable assets and best practices across the Transformation team.

Required qualifications, capabilities and skills:

• 2+ years of hands-on Alteryx experience building robust, production-grade workflows for data preparation, transformation, and automation, including performance tuning and error handling.

• Working knowledge or development experience with Ui Path for RPA development, orchestration, and integration with data workflows.

• Demonstrated ability to manage projects independently end-to-end (requirements through deployment), balancing multiple priorities and timelines with strong ownership and accountability.

• Experience working in Agile environments with Jira for user stories, sprint planning, tracking, and reporting; disciplined approach to Software Development Lifecycle and Change Management in controlled environments.

• Strong analytical and problem-solving skills with attention to detail; able to diagnose issues, reconcile results, and implement durable solutions.

• Effective written and verbal communication skills; able to clearly convey technical designs, trade-offs, and recommendations to non-technical stakeholders and leadership.

• Self-motivated with strong time management and initiative; comfortable operating in a dynamic, global team with diverse stakeholders and competing priorities.

Preferred qualifications, capabilities and skills:

• Familiarity with Business Process Model and Notation (BPMN) workflows and other enterprise automation platforms is a plus.

• Basic/Intermediate level Python.

• Background in operations or financial services process transformation; understanding of operational risk and control considerations in regulated environments.

• Knowledge of deployment for Alteryx and Ui Path including environment promotion, version control, and release governance is a plus.

ABOUT US

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.