Help keep investment products running smoothly for clients who rely on accurate, timely fund information. Join a team that combines strong controls with a continuous improvement mindset to deliver dependable outcomes every day. You’ll work across vendors and global partners to solve problems, improve processes, and support service excellence.

As an Asset Management Operations – Associate within the Australia Service Delivery team, you will play a crucial role in delivering day-to-day fund accounting services to clients for both mutual funds and Exchange Traded Funds (ETFs). You will oversee vendor-delivered accounting and valuation activities and partner with stakeholders across Operations to resolve issues and deliver consistent outcomes. You’ll be part of a collaborative team that values clear communication, strong governance, and continuous improvement.

Job responsibilities

• Facilitate fund accounting lifecycle events and complete administrative tasks, including invoice billing for client accounts.
• Coordinate onboarding and offboarding of funds and accounts in partnership with relevant stakeholders.
• Monitor outsourced vendor performance and ensure governance standards are followed.
• Resolve day-to-day queries and issues, escalating appropriately to support timely outcomes.
• Prepare and maintain data used for reporting, including regulatory reports and client deliverables.
• Identify opportunities for process improvement and support changes that enhance control, efficiency, and service quality.
• Partner with global stakeholders, including teams in Hong Kong, Taiwan, India, and the United States, to support end-to-end delivery.

Required qualifications, capabilities and skills

• Bachelor’s degree in Business, Accounting, Finance, or a related discipline.
• Strong interpersonal and written communication skills, with the ability to engage effectively with internal and external stakeholders.
• Demonstrated judgment, professionalism, and attention to detail in a controlled environment.
• Strong organizational skills with the ability to prioritize and deliver to deadlines.
• Proficiency in Microsoft Excel, Access, and PowerPoint.
• Collaborative approach and ability to contribute positively to an open, inclusive team culture.
• Ability to assess complex situations, explain them clearly, and support practical resolution.

Preferred qualifications, capabilities and skills

• Experience in financial operations, ideally within asset management and/or supporting ETFs.
• Experience supporting projects or change initiatives, including planning, tracking actions, and managing stakeholders.
• Data management skills, including compiling, validating, and maintaining reporting datasets.
• Experience managing issues end-to-end, including escalation, root-cause analysis, and implementing corrective and preventative actions.