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トレンド企業

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求人JPMorgan Chase

Investment Middle Office Services - Client Operations Associate/Vice President (Japanese Speaking)

JPMorgan Chase

Investment Middle Office Services - Client Operations Associate/Vice President (Japanese Speaking)

JPMorgan Chase

Kwun Tong, Kowloon, Hong Kong, HK

·

On-site

·

Full-time

·

3mo ago

Investment Middle Office Services (IMOS) provides a complete suite of investment operations outsourcing services for institutional asset managers. Our services encompass all asset management activities post-trade execution, allowing asset managers to focus on their core competencies of managing assets and client relationships.

As a Client Operations Associate within Investment Middle Office Services, you will be the single-point-of-contact for all client interactions including query management, escalations and projects to help clients navigating the firm. You will also partner with internal stakeholders to ensure all client SLA’s are met with high standard of services, monitoring resiliency and focusing on trend analysis and process improvement.

Job responsibilities

  • Manage all incoming and outgoing client queries across a varied range of products including but not limited to equities, fixed income, FX, derivatives and investment book of records (IBOR).

  • Partner with Hong Kong & offshore teams to ensure that all daily, weekly, monthly client SLA’s are met.

  • Perform daily oversight checks on key tasks performed by offshore processing hubs and assist with escalations.

  • Host and/or attend client meetings both in person and on the phone. Attendance and participation in forums hosted and run by third parties. Involvement in new client and product launches to ensure operational readiness for support.

  • Perform trend analysis to identify opportunities for process improvement and enhanced control. Monitoring market changes and partner with internal/external stakeholders to adapt to these changes.

  • Improve operational efficiency and effectiveness by automating the processes when applicable.

  • Produce key client reporting requirements against SLA’s and client expectations, MI Collation, Incident Reporting and Client Operational Review deliveries.

Required qualifications, capabilities, and skills

  • University degree or above

  • Minimum 5 years’ experience in markets as trade/marketing support or related securities services business line with a focus on client service

  • Strong financial markets product knowledge and understanding of the transaction lifecycle in Custody and/or

  • Subject matter expertise in Equities, Fixed Income, Cash Markets, OTCs, Exchange Traded Derivatives and general trade lifecycle

  • Strong analytical and problem solving skills including taking the initiative to drive change and enhance controls

  • Candidate must have a control focused agenda, and a thorough understanding of program/project risk

  • As this role will have regular client facing involvement and engagement with senior staff in all areas of Investor Services, the person in this role must be confident, articulate and able to represent J.P. Morgan in front of clients.

  • Professional working proficiency in Japanese and English language, strong oral and written communication and presentation skills are required.

総閲覧数

0

応募クリック数

0

模擬応募者数

0

スクラップ

0

JPMorgan Chaseについて

JPMorgan Chase

JPMorgan Chase & Co. is an American multinational banking institution headquartered in New York City and incorporated in Delaware. It is the largest bank in the United States, and the world's largest bank by market capitalization as of 2025.

300,000+

従業員数

New York City

本社所在地

$500B

企業価値

レビュー

3.8

10件のレビュー

ワークライフバランス

3.5

報酬

4.0

企業文化

3.8

キャリア

3.2

経営陣

2.8

68%

友人に勧める

良い点

Good benefits and compensation

Supportive colleagues and environment

Flexible work arrangements

改善点

Long hours and heavy workload

Management issues and lack of direction

High stress and expectations

給与レンジ

44件のデータ

Junior/L3

Mid/L4

Senior/L5

Junior/L3 · Analytics Solutions Associate

1件のレポート

$139,000

年収総額

基本給

$107,000

ストック

-

ボーナス

-

$139,000

$139,000

面接体験

4件の面接

難易度

3.0

/ 5

期間

14-28週間

内定率

50%

体験

ポジティブ 25%

普通 75%

ネガティブ 0%

面接プロセス

1

Application Review

2

HR Screen

3

Hiring Manager Interview

4

In-person/Final Interview

5

Offer

よくある質問

Behavioral/STAR

Past Experience

Culture Fit

Financial Knowledge

Case Study