Buenos Aires is one of JPMorgan Chase’s key strategic hubs with over 3,500 employees across Operations, Technology, Finance, Risk, Human Resources, Legal and more, providing value-added services, products, and solutions to clients around the world.

JPMorgan Chase’s Collateral Services is an agency platform supporting the safekeeping, margin management, and optimization of collateral for the securities financing market. Collateral requirements arise from transactions including securities lending, repurchase agreements, secured funding, and margin for derivatives. These functions are high‑risk, time‑sensitive, and client‑facing, requiring operational judgment under pressure, strategic leadership, and disciplined risk management to support high‑profile clients. While the role primarily focuses on Americas clients, our follow‑the‑sun model may involve collaboration with EMEA and APAC.

In this role you will be facing different challenges such as:

• Applying out‑of‑the‑box problem solving to resolve daily queries from multiple stakeholders across the business, including internal and external clients.

• Performing daily analytical activities that apply your knowledge, decision‑making, and independent thinking to resolve complex operational issues.

• Building strong partnerships with colleagues across regions to drive consistency and efficiency in a follow‑the‑sun environment.

• Integrating into the local management team to shape the team’s future and regional strategic initiatives.

And these are some of the activities you will be responsible for:

• Provide comprehensive oversight of day‑to‑day functions supporting Collateral Services products, ensuring timely and accurate processing.

• Understand current‑state process flows and system linkages; identify and deliver process improvements and efficiencies.

• Partner and foster a one‑team approach with Operations, Technology, Product and Client Service to execute strategic initiatives and deliver client outcomes.

• Ensure timelines and client service standards are consistently achieved with a strong client orientation.

• Maintain a robust risk and control framework: prepare for audits, ensure controls are performed and signed off on time, mitigate issues, and escalate with clear remediation plans.

• Serve as the escalation point for internal and external client queries, ensuring concise communication and timely resolution.

• Report highlights, risks, and action plans to senior management.

• Suggest team strategies for capacity and staff planning aligned with volumes, seasonality, and transformation pipelines.

• Recruit, develop, and manage managers and their teams; set goals, conduct performance management, and support career growth.

• Contribute to regional strategic initiatives to foster local growth and expand our footprint.

What do we ask for this position?

• Ability to work in a fast‑paced, pressurized, and evolving environment with demanding timelines and deadlines.

• Strong analytical and problem‑solving skills with attention to detail and client orientation.

• Solid sense of accountability and ownership of issues through to resolution.

• Independent decision‑making and ownership to drive change.

• Client orientation focus.

• Advanced English and clear communication skills, with the ability to collaborate, influence, explain, and challenge appropriately.

• Minimum 3 years of management experience as a manager of managers.

• Bachelor’s degree completed; Finance or related field is a plus.

• Capacity to work effectively within a diverse and inclusive global team.

• Consistent compliance with Firm's and local policies, procedures, and controls.

If you join the company, you will be part of a diverse and inclusive team that supports each other and will empower you to do your best work. Your wellbeing is very important to us. Below you´ll find some examples of ongoing initiatives to promote it and a link to learn more about our benefits & culture:

• Generous vacation, exam and parental leave.

• Support for parents, including Family Network that provides support to parents and caregivers, Lactation room on premise, and Paid Day care for your children up to 6-years-old.

• Medical coverage for you and your family, including domestic​ partners.

• Employee Assistance Program which provides personal and confidential advisory on psychological, financial and legal matters.

• Wellness programs – e.g. Yoga, stretching and mindfulness classes delivered on premises.

• Language classes, mentorship programs and customized trainings.

• Platform for employee discounts in Buenos Aires.

• Many others that will be presented to you if you join the team.

More info can be found here: https://careers.jpmorgan.com/global/en/about-us