Service Engineer - Compressor

Position Summary:

This is a full-time, on-site role for Service Engineer – Compressor based in Hanoi, Vietnam. The Service Engineer is responsible for after-sales service execution, including installation, commissioning, maintenance, and troubleshooting of compressor systems to ensure reliability, performance, and customer satisfaction.

KPIs

• Equipment uptime and reliability

• Response time and service quality

• Customer satisfaction

• Service revenue contribution (parts, contracts, upgrades)

Responsibilities: Installation & Commissioning:

• Perform installation and start-up of compressor systems and related equipment

• Ensure proper system setup, alignment, and operational readiness

• Conduct system testing and commissioning to meet performance requirements

Maintenance & Troubleshooting

• Perform preventive maintenance and inspections

• Diagnose faults and carry out repair activities

• Troubleshoot mechanical, electrical, and control issues

• Minimize customer downtime and ensure system reliability

Customer Support & Training

• Provide on-site technical support and guidance

• Train customers on operation and maintenance procedures

• Respond to service calls and emergency breakdowns

Service Business Development

• Identify opportunities for: Spare parts, Service contracts, System upgrades and retrofits
• Recommend solutions to improve system efficiency and performance

Documentation & Reporting

• Complete service reports and maintenance records

• Provide feedback on recurring issues and product performance

• Ensure compliance with safety and company standards

Other responsibilities: as assigned or required.

Key requirements:

• Bachelor’s degree in Mechanical / Electrical / Mechatronics Engineering

• 1–5 years’ experience in compressor or industrial equipment service

• Strong hands-on troubleshooting and repair skills

• Knowledge of compressor operation, maintenance