SAP FSM Consultant

We are seeking an experienced SAP FSM Consultant with strong expertise in implementing and supporting SAP Field Service Management solutions. The ideal candidate will have hands-on experience in configuring, customizing, and integrating SAP FSM with backend ERP systems like S/4 HANA and ECC.

• Implement and support SAP FSM solutions across full lifecycle projects.

• Configure, customize, and test FSM scenarios as per client requirements.

• Identify gaps, issues, and propose workarounds; prepare RICEFW documents, functional/technical designs, and test cases.

• Conduct workshops, demos, and presentations for clients.

• Perform SAP FSM system setup and administration tasks.

• Configure FSM functionalities including Resource Planner, Scheduling, Dispatching, Service Fulfillment, Time & Material Journal approval, Smart Forms, and Business Rules.

• Manage Crowd Service and foundational services like Auto Scheduling policies.

• Integrate SAP FSM with ERP systems using SAP FSM Connector and SAP CPI, design groovy scripts for CPI.

• Develop custom reports using Jaspersoft and handle custom developments and data replication.

• Support project phases: Requirement Gathering, Business Process Design, Configuration, Testing, Cutover, Training, Hypercare, and Enhancements.

• Minimum 3+ years of SAP FSM implementation experience with at least 1 full lifecycle project.

• Proficiency in SAP FSM configuration, customization, and integration.

• Exposure to SAP CPI, groovy scripting, and Jaspersoft reporting.

• Knowledge of SAP CRM/C4C Service module and SAP S/4 HANA Service/Customer Service modules preferred.

• Familiarity with SSAM (SAP Service and Asset Manager) is an advantage.

• SAP FSM certification is desirable.

• Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data

• Awareness of latest technologies and trends

• Logical thinking and problem-solving skills along with an ability to collaborate

• Ability to assess the current processes, identify improvement areas and suggest the technology solutions

• One or two industry domain knowledge

• Location of posting

• Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us.

• We currently have open positions in a number of locations across India

• Bangalore, Pune, Hyderabad, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Mangalore, Noida, Bhubaneswar, Kolkata, Coimbatore, Jaipur, Mysore and Hubli.

While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible.

Education: Bachelor of Engineering

Preferred skills: Technology->SAP Functional->SAP Field Service Management