Customer Service Representative - Inside Sales Support at Illinois Tool Works

Job Description:

Miller Electric is about building things that matter. As part of the Inside Sales Solutions team, you become an important part of how people build, repair and create to make this a better, brighter world. This role will provide a rewarding work environment where you will create a positive experience for our customers through problem solving and fulfilling their needs. This position will be a part of our machine sales team and will also support the inside sales support initiative.

If you have a passion for delivering a best-in-class customer experience, then this role might be a great fit for you!

The location for this position is Appleton, WI.

How you will Make an Impact:

• Facilitate the needs of our distributors, field sales team, warehouses, and divisions including but not limited to order entry, expediting, quotes, and returns
• Recommend the proper welding process and products over the phone or through email with distributors and end user customers. Should possess or be willing and able to learn welding processes, welding equipment or having an electro mechanical background
• Inside sales support, which includes processing sales-related requests from the ITW Sales team and working with distributors on quoting, building packages, pricing, and lead times
• Facilitate 20+ inbound calls per day assisting distributors and the Miller sales team with product and/or account assistance
• Complete data entry, including but not limited to, order entry and account management
• Review and respond to time sensitive emails
• Timely back-order review with communication regarding updates to distributors and the sales team
• Work well within the customer support team to identify improvement, projects, scheduling rotation, vacations, and share information learned from internal divisions and customers
• Will be expected to perform additional duties as needed

Minimum Qualifications:

• Demonstrate a desire to continue to grow professionally through experiences, exposure, and focused training and/or schooling
• Must demonstrate a positive, enthusiastic, and self-motivated approach, along with a strong commitment to supporting customers and delivering excellent service.
• CRM knowledge is preferred. Demonstrated ability to learn new software systems
• Proficiency with the Microsoft Office and Email systems such as Outlook, with a high level of comfort in moving between multiple information systems
• Ability to make sound customer-oriented decisions in a fast-paced environment with the ability to multi-task
• Occasionally collaborate with team to address customer needs and provide excellent customer service
• Excellent communication skills, with the ability to compose professional emails and communicate professionally through phone calls
• Ability to build and maintain strong relationships with internal and external customers

Preferred Qualifications

• Minimum of two years working in an inside sales or account management environment
• Product knowledge and basic understanding of welding features

Company Description

Comprised of a market-leading portfolio of best-in-class brands, the businesses of ITW Welding work together to provide premium performance delivered through a breadth of solutions encompassing welding, cutting, consumables, and accessories. ITW Welding North America represents Miller Electric Welding Equipment, Safety & Accessories, Hobart Filler Metals, and Bernard / Tregaskiss MIG Guns.

Miller Electric Mfg. LLC, is headquartered in Appleton, Wisconsin, and wholly owned by Illinois Tool Works (NYSE: ITW). The company maintains its industry leadership by setting the standard for reliability, quality and responsiveness. Our tagline, “The Power of Blue®,” is inspired by the blue color of Miller equipment.

The company began with an innovation that responded to customer needs, growing from a oneman operation in 1929, to the world’s largest manufacturer of arc welding products. Miller keeps the tradition alive by focusing on its top priority: people.

Additional Information

ITW Welding is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status, age, or any other characteristic protected by law.

Why ITW Welding?

Here’s what we offer to help you build the future you want:

• Generous Retirement Benefits – 401(k) match PLUS an additional retirement contribution to help you plan for the future.
• Paid Time Off – 11 paid holidays, 5 sick days, and vacation time to take time for what matters.
• Company-Paid Insurance – Life, AD&D, Short-Term & Long-Term Disability insurance to give you peace of mind.
• Family-Friendly Benefits – 4 weeks of paid parental leave and adoption reimbursement to support your family journey.
• Education Assistance – tuition reimbursement because we believe in investing in your personal and professional development.

At ITW Welding, we’re not just a place to work – we’re a community that empowers you to grow and make a real impact. Join us and build a career that makes a difference!

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.